Reviews
Singapore Service
Excellence Award
We are proud to announce that Joyre (Jia Le) has been recognised by Enterprise Singapore in 2020 for our commendable performance in business excellence. We would like to thank all our staff and customers for contributing to our achievement, we would not be able to do it without you. We will strive to continually give the best service quality and serve you better as our customers’ satisfaction is our utmost concern!
We appreciate you
Building a relationship of trust with you has always been our top priority. Without the support of our clients, we would not have been this far today. As a gratitude of giving back, Joyre make it a point to celebrate birthdays with our VIPs, and invite our regulars down for buffets and events during festive sessions. Thank you for your loyal patronage and unwavering support. It has always been our pleasure to serve you.
Client
Testimonials
Have you tried our services? Leave us a review during your next visit to our outlet.
Melissa Wong
08:29 02 Oct 24
New therapist joining from another branch Jenny fixing my back issue, hopefully can fully adjusted my back to good posture again after giving birth
Sally Fish
05:47 01 Oct 24
Visiting Bishan branch to facial cleansing today, Jiaxin was very good service and she do very detail. The massage was so good I feel my face is so refreshing after that. Thank you for the service. Definitely will come back again.
JUNE MADRID
12:03 26 Aug 24
I’m very satisfied with the service of Collin from Pasir Ris Mall. He is very experienced as he addressed my shoulder issue.
Jun Goh
12:05 01 Aug 24
Ella is a very helpful and patient therapist .Her service is excellent and put her customer as the top priority .
Jamal Hussain
04:47 05 Jul 24
Lynn was wonderful in treating my shoulder pain. Very professional. Excellent.
Kimberly Chelsea P Abu
09:42 20 Mar 24
First time getting a TCM massage and Aunty May and Adah were awesome. Aunty May catered to my preference of hardness of the massage. The experience was enjoyable and feels suuupeerrrrr nice! 10/10 will reco again. Oh and the tea + foot massage at the end were great. Thanks!
Lee kean Hong
12:13 18 Mar 24
Fanny's service is good, her craftsmanship is very good, and she's very talkative.
soe naing
08:23 03 Mar 24
XUHAiE,
Massage very good and customer relationship also very good.
Thank you very much for your servicing.
Massage very good and customer relationship also very good.
Thank you very much for your servicing.
ei ei phyu
05:36 24 Feb 24
Very nice and relax. Help my body health a lot. I go to Jurong Point branch. My massage therapist Joyce is very experienced and talented. She share me a lot of things on how to take care of our body.
sam lim
13:00 20 Feb 24
Highly recommended, have been here for the last 6 months.
Yoyo was a miracle and wonderful therapist.
Definitely must look for her if you guys visit compass one joyre..
5 stars service..
Yoyo was a miracle and wonderful therapist.
Definitely must look for her if you guys visit compass one joyre..
5 stars service..
Tan Kris
07:10 14 Nov 23
Good experience at bishan outlet Karen is professional and the whole process is a comfortable one with her.
Zoe Joanne Tan
07:20 21 Oct 23
Have been coming here for the past 1 year. May is very good with the meridian massage. I came here through a friend's referral as my back was killing me a year ago due to bad posture working from home. My back doesn't hurt anymore and I come back every month for maintenance.
ai
07:17 29 Sep 23
Liza was a good therapist, very relaxing and gave a good deep tissue massage. Thank you! 🙂
Gabriel Tan
10:39 23 Sep 23
May did a great job for me today. Being one of my first few times doing facial, it was a great experience!
Kelly Loh
04:20 02 Sep 23
Therapist Fanny is very patient, great at meridian massage and is able to clear the blocked merdians to enhance energy flow. Relaxing yet beneficial to health issues with improvement in blood circulations. Been under her care for more than a year. Highly recommended 👍🏻
jackson tan
05:33 27 Aug 23
My first time visit on 19 Aug at Bishan branch. I was attended by Ella to do facial treatment. She is very nice and friendly. I was afraid of the pain during the acne removal but she perform very gently and always comfort me. She is very professional and I feel very comfortable and relaxing throughout the session with her. Looking forward to visit her again
Cher Goh
11:11 16 Aug 23
My therapist Liza is awesome. Really helped to get rid of my headaches. I can’t say the same for the other therapist who are a little more aloof and not very friendly during my visits.
Valerie Jiong
05:44 11 Aug 23
I always feel rejuvenate after the facial done by Veron at Bishan Branch. She is very knowledgeable and sincere to perform each facial session. My face used to have acne breakout and after 4 session of facial by Veron skillfully. I recommend her.
Josephine Ejlersen
10:02 27 Jul 23
I had a very good experience with Lynn as my therapist that can unblock your chi and feels so much more relaxing. Fantastic everything overall 👍👍👍
James Gee Teck Teo
07:20 24 Jul 23
Ceci is a very good and experience person . She does a good job . Thank you
Karin Takiwatanga
11:51 16 Jun 23
My first experience with Joyre for the H80 treatment was very comfortable and good. Ella the beautician was very patient and friendly in promoting the best treatment for my skin. The whole process was very comfortable. Highly recommend to come here to do facial with Ella ☺️
sandar linn
08:50 12 May 23
I am very thankful to Yen and Liza for explaining the details information and product. So I can know what product to choose. They both are very patient and i feel very comfortable and happy. I recommend to choose and try.
Nurwiyah Sedek
07:57 05 May 23
Had a full body massage with guasha by Liza.
She is miracle worker.
Her pace and strength made whole session pleasant
Able to hit the spot and worked on the knots!!
She is miracle worker.
Her pace and strength made whole session pleasant
Able to hit the spot and worked on the knots!!
Aitian Yeow
09:20 20 Apr 23
I would like to praise Lisa for her wonderful skill of massage. I went tried many others massage and spa that didn't make my expectation, but after I went to a trial at Joyre that Lisa impressed me, this is the one I am looking for. Because of her excellent massage, enchance me to sign up for the credit limit programme. and I also specify that I only selected Lisa for my every appointment. Besides that, she is a friendly, polite, and cheerful lady. Joyre should give Lisa a special privilege for her excellent job. Thump up, Lisa,
Jonathan Cheng
05:48 31 Mar 23
Went for an appointment with my counter part. Got served by Ella, she was professional and wonderful in her service. Gave us useful recommendation for our facial and TCM treatment. We were so taken care by Ella , we decided to sign up to come back for more session with her.
Thank you it has been a while since we feel so relieve from pain and rejuvenated .
Thank you it has been a while since we feel so relieve from pain and rejuvenated .
Chai Cotejo
07:37 09 Dec 22
Hands off to Liza for taking good care of my skin. My skin became lighter and scars were less visible with her recommended treatments. She is very thorough in extraction phase making sure oil clogs are removed. The ambiance of the room is very calming.
Myra Cabasan Official
09:28 07 Nov 22
My 1st time trying body massage at Joyre Bishan outlet. Liza did really well on my shoulder and back. Hands up on that. Becoz I told her I really need a shoulder massage due to back pain and tiredness from work. Her pressing point is just perfect not so light not so painful. I feel so light and so much better just right after the session. And the ambiance and aroma of the room will just make u feel relaxed. I’ll surely come back.
Hui Yi
08:57 31 Oct 22
I have been coming here for facials for years and am very satisfied with the service provided by Karen. She is knowledgeable and thorough during the facials, and also shares many skincare tips.
faridah as
06:50 02 Oct 24
Went for eye massage thought just normal but surprisingly Frennie did a great job. Kudos Frennie good job done
lee amelia
09:28 26 Sep 24
the services is good. I like how the staff (amy) provides a comfortable massage during the session!
Crystal
16:50 20 Aug 24
I was served by Frenny. I was there as my sister offered for me to take up one of her sessions in her package. However, was told that the full body massage is not enough for me, so I was advised to do the 12 筋络 massage which where the effectiveness is supposedly 10 times better than a normal body massage. I was later advised to add on a 弹丝膜 herbal mask. Since it was my first time at Joyre, I decided to give it a try. Frenny was patient and her technique was good, muscles felt less tight after treatment. The manager Lynn subsequently had a ‘talk’ with me, which is the typical sales part where packages will be shared(this might be a turn off for some as the hardsell tactic is obvious but for me i think is okay, because I understand sales is part of their job and I can always reject if I don’t wish buy anything. My sister also shared her experiences where she decline additional packages subsequently but was still served professionally for treatments) I feel Lynn who was attending to me was nice and helpful. The prices offered for packages are cheaper than their actual per-treatment price. But even with package, prices may be on the higher side as compared to other massage places of similar products (based on my online research). But I fee if I receive results, it’s not too bad, so I decided I will put my trust in Frenny’s skills for better health. I have high hopes for my treatment at Joyre. Hopefully the 20times treatment is worth the investment and my condition can improve or recover. Will continue to go for my treatment and see how it goes. Hopefully this honest review will be helpful for those who are considering Joyre Causeway point.
Doris Hsieh
05:43 15 Aug 24
Tuinai done by Amy, very friendly lady, massage is good. She will explain well on the service. Will return again for her service.
May
06:29 09 Aug 24
If you ever go to Joyre for a massage, please look for Cyndi. She’s an expert in TCM, she quickly spots your problem and does her best to solve it. After the massage, I felt so much better. She also helped me adjust my bones. Lynn is also a very accommodating person.
Sophia Lee
05:56 04 Aug 24
4 star is for the lady name Sally who done the massage for me yesterday. She is friendly and professional.
But zero star for the manager who keep pulling me to sign package.
Her face changed to very unkind look and talked to me in a very rude manner after I decided not to take up package.
Spoilt my day
But zero star for the manager who keep pulling me to sign package.
Her face changed to very unkind look and talked to me in a very rude manner after I decided not to take up package.
Spoilt my day
Aryany Sukarseh (Ann)
08:09 17 Mar 24
Cindy was my specialist and really hit the right places and knows what my body needs. Definitely cmg back.
Tan SB
08:41 16 Mar 24
Jenny is an experience therapist. She is very good at meridian massage and even extended another 1 hr to provide better service to benefit the customer.
Shahiran Angullia
11:18 13 Oct 23
It was such a relief after going through the Meridian Therapy by Miya.
nurjannah jaffar
07:04 30 Sep 23
Must look for wiwin.. she is very Knowledgeable and everything she does is on point!
Noor Shidah
07:20 15 Sep 23
Here in cwp outlet, friendly staff.. the massager also very well orientated.... will definately recommend..
Lee Pauline
03:52 23 Aug 23
Ms Cindy is very skillful, she’s very caring towards customer too! She also catered to customer needs. Well done & keep it up Cindy. Thank you
JAY M&M
08:04 17 Aug 23
I wanan share my experience abt tis center as the manager n also the staff who did the massage was AWSOME n also they NVR FORCE PACKAGE n also point by point the massage was done DO TRy TIS OUTLET at woodlands (Lynne qas also SAYING words of encourgment)
Xavier Y
12:49 17 Jul 23
I experienced their shoulder massage during their road show trial, but they continuously pressured me to buy their promotional package, which I didn't find worthwhile, so I politely declined. I found the salesperson to be quite arrogant as she even asked about my nationality, which made me feel that she had a negative opinion of me. Preferred the massage shop at neighborhood, is better than here.
Li Ping Koh
18:45 17 Jun 23
Interested to try bojin facial, so I tried Joyre as it is in a convenient location. Although the room was SO tiny that I could hardly move about to stow my bag, the facial massage by Amy won me over. My face was visibly less puffy, and I felt deeply relaxed. The manager Lynn was friendly, but she was not very clear about the pricing and payment. Eventually I decided to treat myself to a 10x package and already looking forward to my next appointment!
nandiah balakrishnan
05:27 08 Jun 23
Aunty Winwin is very very good, Her knowledge and massage was good. O could see a difference just eith one session!
Boom Hong Tan
03:00 06 Jun 23
Hard sell hard sell and hard sell! When you first step in the receptionist start to hard sell you, then the massauer, after that the beach manager ! Suspecting all the good review are fake and written by the owners. Not recommended!
areyouok now
17:39 23 May 23
I went to Joyre TCM for the first time today, and I was not impressed. The massage itself was fine, but the staff was very pushy and hard selling. They kept trying to sell me on additional treatments, even after I had said no multiple times. It was very uncomfortable and made me feel like I was being pressured into spending more money than I wanted to.
I went to Joyre TCM because I was looking for a TCM massage to help with my back pain. I told the staff about my back pain, but they didn't seem to listen. They just kept trying to sell me on packages of 20-30 massages, which would have cost me thousands of dollars. I told them that I couldn't afford that, but they kept pushing. They even said that if I didn't buy a package, I wouldn't be able to get the full benefits of TCM.
I was very disappointed with my experience at Joyre TCM. I felt like I was being taken advantage of. I would not recommend this business to anyone.
Conclusion:
Overall, I was not happy with my experience at Joyre TCM. The massage was fine, but the hard selling was too much. I would not recommend this business to anyone who is not comfortable with this type of sales approach.
Advice for people who going this shop:
You are rich and ready for package.
Be clear about your needs and expectations before you book an appointment.
Be assertive and say no if you're not interested in buying anything.
Don't be afraid to walk away if you feel like you're being pressured.
There are many great TCM massage shops that don't use hard selling. Do some research and find a shop that has a good reputation and offers a massage that you're comfortable with.
I went to Joyre TCM because I was looking for a TCM massage to help with my back pain. I told the staff about my back pain, but they didn't seem to listen. They just kept trying to sell me on packages of 20-30 massages, which would have cost me thousands of dollars. I told them that I couldn't afford that, but they kept pushing. They even said that if I didn't buy a package, I wouldn't be able to get the full benefits of TCM.
I was very disappointed with my experience at Joyre TCM. I felt like I was being taken advantage of. I would not recommend this business to anyone.
Conclusion:
Overall, I was not happy with my experience at Joyre TCM. The massage was fine, but the hard selling was too much. I would not recommend this business to anyone who is not comfortable with this type of sales approach.
Advice for people who going this shop:
You are rich and ready for package.
Be clear about your needs and expectations before you book an appointment.
Be assertive and say no if you're not interested in buying anything.
Don't be afraid to walk away if you feel like you're being pressured.
There are many great TCM massage shops that don't use hard selling. Do some research and find a shop that has a good reputation and offers a massage that you're comfortable with.
wylyn Ng
04:01 13 May 23
Friendly environment. Bring mum to experience the body bojin. Thanks for the professional and patient of their staff Cindy,Lyn Cai & Lily.
Maggie Lee
11:25 05 May 23
Cosy ambience and friendly service by Lily, Sally and Amy. Did meridien body massage & moxibustion. Reasonable package pricing. Recommend 👍
Isebella Leo
10:18 24 Apr 23
did a 10mins trial from Xia Tian( Summer ) . she is very professional! very comfortable and my shoulder felt so much lighter. Really recommend others to try it.
Josephine Yau
12:10 06 Apr 23
Excellent services treated by Xiao Xiang for the past one month plus. Strongly encourage those who need treatment to consult him at Causeway Point Joyre.
Heng Liau
15:03 05 Apr 23
I have my first treatment at causeway point. The staff Summer service was excellent
Rahidah Shah
07:05 26 Mar 23
Yvonne & Amy was fantastic! We were there for their meridian points facial massage; had a good sleep too. But be careful of the hardselling post treatment. Treatment was 4* but the hardselling was not pleasant unfortunately.
Amanda Tan
15:43 13 Sep 24
Had bojin facial done by Yuzhi. It was super painful. Told her about it and she mentioned that it is normal and I was just afraid of pain. Throughout the session, she talked non-stop, commenting about my sagging and dull skin. ( I am only in my 30s and have laser treatment done by doctors monthly). And, her breath stinks, it smelt like morning breath. She just kept on talking and talking without wearing a mask for the 2 hours 🤮. After the torture, she still tried to hard-sell me the packages. The next day, both sides of my jaw and my under eyes have visible bruises. They are red and black. So this can't be that my pain tolerance is low, can it? I've done bojin elsewhere, it was not painful.
And they are not cheap. I wasted money to be tortured.
Do yourself a favour, avoid them at all costs!
And they are not cheap. I wasted money to be tortured.
Do yourself a favour, avoid them at all costs!
KH
04:16 31 Aug 24
Just signed a new package with Joyre. Thankful to have WinWin as my therapist, esp after seeing all the positive reviews online. Done two sessions with her so far and it’s amazing. I can feel the warm sensation for quite a long time after the treatment.
Sim SQYingG1986
18:21 30 Aug 24
I wouldn’t recommend this shop to go message, hard selling as I reject a lot of times.
I want that kind of full body message they said not recommended and intro me such an expensive one.
End up my back parts still pain not recovered yet.
I want that kind of full body message they said not recommended and intro me such an expensive one.
End up my back parts still pain not recovered yet.
Min Er Ng
11:34 15 Jul 24
I got Irene today and I like her service today.
She's very strong and unknots most of my knots.
Will definitely recommend her.
She's very strong and unknots most of my knots.
Will definitely recommend her.
Pit Shie Wong
09:46 14 Jul 24
Doing facial with two different types, feeling quite comfortable. The therapist, Irene , is very pleased and comfort person.
Seow Han Lim
03:12 10 Jul 24
Thanks to Irene, her skill is very good and very friendly. Love her service 🙂
Jayda Foo
10:00 09 Jul 24
Love this place and my therapist! Highly recommend Irene who did BoJin facial, very professional and effective! Great service
toh boon
04:46 25 Mar 24
Winwin did a good job on my stressed body. My aches has found much relief. I will definitely recommed her to my friends.
Great work!
Great work!
Chee Ling Chiou
12:41 23 Mar 24
Xuan at Compass One (Sengkang Outlet) is a knowledgeable and skillful therapist. Xuan always go the extra miles for her customers. I am her regular customer for 5 years and very happy to found a good therapist like her.
ANG STEVEN
06:02 23 Mar 24
Staff unprofessional language, massage service was rush and not properly done. Staff ignorant, bad service. Compare to Toa payoh, they provide tea after service, the service was professional made and not time conscious to end. Good greetings.
Pat Tung
14:33 22 Mar 24
Xuan is a very attentive masseur. I am very satisfied with her service. I am at sengkang compass one Joyre TCM spa.
Elaine Toh
13:25 19 Mar 24
My therapist is Xuan from compass one. Have been engaging her for more than 2 years. She is skillful and experienced. Her massage is awesome and will resolve all my aches 🙂
Serene Ho
07:52 12 Nov 23
Feel very CHEATED by this company. We signed a package costing $1070 for 50% off all massages. After 3 years (covid n all in between), we went back and were told we had to top up another $1000 to enjoy the 50% off?!?! And refused to honour the previous agreement. SUPER DISAPPOINTED BY THIS DISHONESTY. PLEASE DON'T EVER PATRONISE THIS DISHONEST COMPANY!!!!
Me
09:43 26 Sep 23
Took up a $3k+ facial package one year ago and am still using the package..Recently the staff had been hard selling me twice the massage package that cost $5k & $2k+..Told the staff that I am unable to take up the package due to financial contraints BUT the staff would not give up and kept asking for my credit card and told me to make the instalment payments..Felt very humilated that I hv to repeat myself that I hv other committments and not able to take up the package..Will not continue with Joyre after the 2 incidents; too stressful..
Thanks for your prompt reply..It took me few days to consider if i want to post the review..My apologies, i would like to give my honest review as it was really
very unpleasant experiences..
Thanks for your prompt reply..It took me few days to consider if i want to post the review..My apologies, i would like to give my honest review as it was really
very unpleasant experiences..
Ice Cream
07:56 07 Aug 23
Im glad i read the review first bfore i decided to come. I learn my lesson from previous shops. Thank u for all who write the reviews 👌🏻
Dennis Samuel Chew
08:48 27 Jun 23
May and Belle provided excellent service and advices for my pains of my knee. Results are seen within 2 visits and is very effective. Thank you!
Chui
16:21 26 Jun 23
Their tuina not bad but very hard selling their product. Every tuina session keep talking about their product. Pls stop selling product to me.
rea miramon
01:31 31 May 23
(27May) They’re good in marketing and enticing advertisement but poor customer service. I tried a Tuina massage in Joyre before it’s not really good perhaps it depends on the masseuse so I bought a voucher to try again but I just regret buying one as I went through a hassle of booking appointment. They don’t accommodate when they know you bought a service package in a discounted price.
(Update as of 29May) got a reply from the business for this review. not a surprise that they are more responsive here
(Update as of 29May) got a reply from the business for this review. not a surprise that they are more responsive here
chew peipei
05:00 27 May 23
Worst customer service ever. Do not bother to sign package here as it's so hard to get a slot and 'their so called customer service' will never get back to you. you can refer to the message I send on march 26.
Frank Zhang
11:54 24 Apr 23
I went for a 60-min massage session but the therapist ended the session after only 50 minutes. I was not late for my session, in fact, i reached the outlet earlier than my scheduled slot.
Bosco Lim Hearted Moments
19:58 04 Mar 23
Took up the $38 trial for the back and ahoulders for 30 Min. Therapist You You was very good. I felt so relaxed and tired (to sleep). Hope I can have a good sleep tonight. Normally I wouldn't consider massages packages, but for this, will consider taking up in future!
Thank you sister You You for the experience 🙂 谢谢优优姐 🙏🏻🙏🏻
Thank you sister You You for the experience 🙂 谢谢优优姐 🙏🏻🙏🏻
Sandy Lok
07:35 09 Jan 23
Thanks to Xuan at Compassone who is my therapist. She is professional, knowledgeable and know how to treat my stiff shoulders and heavy legs. I have a hard time to walk due to my heavy legs and often felt numbness after confinement. Xuan recommended me to do the Bojin treatment for both my shoulder and legs. Although it is painful during the treatment due to the nerves are blocked. I felt much better after a few treatments and now both my shoulder and legs are soft and relieved from numbness after 10 over treatments. Once again, thanks and keep up the good work, Xuan!
Francis Tan
07:46 26 Oct 22
Called compass one outlet to check for some services, charges & appointment schedule earlier today. The person that answer the call claimed they are very very busy & need to call me back. Given my mobile but waited for more than 2+ hours no call. I call back, they are still busy, not enough staff/ & appointment today is full! She should have tell me 3 hrs ago & I can look for alternatives. Business is good, probably don’t need new potential business…….😌
Shihui wong
12:20 03 Oct 22
Xuan is my therapist and she is very helpful and knowledgeable, I used to have cold hands and feet, but has got better after doing bath spa with her.
Manager Catherine is friendly and patience as well.
Manager Catherine is friendly and patience as well.
Arwen Ong
08:31 13 Oct 24
Therapist Judy is very helpful and professional, she managed to relieve my back pain and my tense muscle. Recommend others to try
Lian Huay Ang
12:40 06 Sep 24
I do health care in Gaowen, and I am very satisfied with Chen Zhen's service. All my physical problems were solved for me.
Ivy Goh
10:15 06 Sep 24
Very good and relaxing session with Joyre TCM massage. Thanks to MS Chen Zhen.
jean yeo
10:51 01 Sep 24
I always had neck & shoulder problems & I have leaky gut. Today at Kovan Joyre I tried the detox treatment & the herbal steam done by Chen Zhen . Wow My whole body feel so light & relax. And I learnt that my problems ard my neck & shoulder is a cause by my gut problems. Is so worth it not Juz having a massage but gain knowledge too! Good job! Highly recommend!
Karen Ho
06:21 19 Aug 24
Chen Zhen is my therapist, she has been incredible in helping me manage and reduce my chronic pain. After just a few sessions of TCM and herbal treatments, I noticed a significant improvement in both my pain levels and overall wellness. Highly recommend for anyone seeking holistic and effective care of your body.
Ngeo Elizabeth
03:58 24 Mar 24
Daniel is skilled in his job. Great improvement in my health over the years.
Elise Lim
03:19 24 Mar 24
Kovan Chen Zhen is a good therapist..few years with Joyre,, very satisfied with the result
Jennifer Lin
10:57 23 Mar 24
Had been going there for my tuina therapy for my neck and shoulder as had been very stiff and ache for a very long time. Thanks to Judy who is my therapist had been helping me for my treatment. My neck and shoulder had get better and feel relax then before.
Lily T
07:22 19 Jun 23
Came for Kris+ 40 min Tuina massage but the Chinese therapist upsell it to a chiropractic session which while it is not bad, the ambience is lacking. No proper gown to change into. Too much up selling asking me to sign up for 10 sessions. Don’t think I will be back since this is quite far from my home. Rated this one star initially.
Subsequently received a call from Maria who is arranging a recovery package for me. Will update you on the outcome. Revising to 3 star pending final outcome. Recovery session at their Parkway Parade branch under Syouyin brand is very great. Would suggest going to that branch for Tuina massage instead.
Subsequently received a call from Maria who is arranging a recovery package for me. Will update you on the outcome. Revising to 3 star pending final outcome. Recovery session at their Parkway Parade branch under Syouyin brand is very great. Would suggest going to that branch for Tuina massage instead.
Suriana Daly
08:36 18 May 23
My massaeuse is Jaen Chen from Joyre TCM Kovan Branch. She showed sincerity to me (client facing stiff neck). After she had massage the particular requested area and moved to massage other areas, she double check and pressed on affected area again and asked me to confirm whether that area felt better. Kuddos..Well done. She spoke to me with warmth and care. Thank you for all your help. See you soon. I already book appointment.
jacq teow
09:00 07 May 23
Won’t visit again.
Bought a buy 1 free 1 package at Compass One, $168 including 2 sets package of “1 hour massage + herbal hot pack + cupping + gua sha”. Provided a receipt as proof.
When visited this branch to spend my 1st treatment, the therapist diagnosed that my condition required a medical treatment, which can be replaced by the package that I bought. She claimed this treatment costs $168. Initially I was thinking that this should be equivalent to 1 of the 2 packages that I had bought (1 set original price $168), thus I agreed to proceed with the medical treatment that she suggested.
She performed 撥筋+ herbal hot pack + cupping + using a ?stick to tap on my right shoulder. The whole process took 1 hour instead of massage for 1 hour.
When I intended to make my next appointment with the receptionist, she informed me that current intervention had utilized all 2 packages that I bought. I was shocked, it was unexpected as I think the original price of the package that I bought should cost $168 per session too.
I didn’t make much argument with them, only left with disappointment.
On the way back to home, I realized that my right shoulder has some small dots of purple + reddish bruises. Not sure if this was the normal result of the tapping intervention, but it hurts a lot.
Sharing my own experience, feeling bad as it’s kind of skewed way that the staffs talked to let you consume your purchase, everybody please be mindful when you purchase any promotion package to avoid this kind of “miscommunication”.
Bought a buy 1 free 1 package at Compass One, $168 including 2 sets package of “1 hour massage + herbal hot pack + cupping + gua sha”. Provided a receipt as proof.
When visited this branch to spend my 1st treatment, the therapist diagnosed that my condition required a medical treatment, which can be replaced by the package that I bought. She claimed this treatment costs $168. Initially I was thinking that this should be equivalent to 1 of the 2 packages that I had bought (1 set original price $168), thus I agreed to proceed with the medical treatment that she suggested.
She performed 撥筋+ herbal hot pack + cupping + using a ?stick to tap on my right shoulder. The whole process took 1 hour instead of massage for 1 hour.
When I intended to make my next appointment with the receptionist, she informed me that current intervention had utilized all 2 packages that I bought. I was shocked, it was unexpected as I think the original price of the package that I bought should cost $168 per session too.
I didn’t make much argument with them, only left with disappointment.
On the way back to home, I realized that my right shoulder has some small dots of purple + reddish bruises. Not sure if this was the normal result of the tapping intervention, but it hurts a lot.
Sharing my own experience, feeling bad as it’s kind of skewed way that the staffs talked to let you consume your purchase, everybody please be mindful when you purchase any promotion package to avoid this kind of “miscommunication”.
CleOy
03:16 23 Apr 23
Did Bojin trial with Joanna, it was great! I’ve added ampoule & H80 laser, overall it does improve the dry area on my cheeks. Joanna is very experienced. I believe that Bojin can lift up the face naturally so I’ve signed for a package, shall see!
Rya Rahman
10:30 18 Apr 23
I was diagnosed with Bell’s Palsy 10 months ago (May 2022). Other than putting me on steroid for 2weeks, doctors and hospitals said there’s nothing they can do and there’s no cure for it.
I was really down and desperate to heal and recover as my wedding was in 5 months (Oct 2022).
Did a trial acupuncture at Joyre Kovan (June 2022). The people there were all so warm and nice. There were no hard selling. 👍🏻 Dr Zhao also said he will try his best to help me.
I really wanted to continue treatment but was on a tight budget. They offered an affordable package so i can come weekly for treatment. Even when i couldn’t afford to buy the medication weekly, after explaining myself, they understand and did not push or force it on me. I can feel that the nags for missing medication was purely genuine and not because of product selling.
The results were also miraculous. There were tiny movements and progress after every sessions. I renew-ed my package 3x. I will 101% recommend this place! 💯👍🏻
Thank you for making me smile for my big day Dr Zhao. Thank you for bringing back my smile. 🥰
I was really down and desperate to heal and recover as my wedding was in 5 months (Oct 2022).
Did a trial acupuncture at Joyre Kovan (June 2022). The people there were all so warm and nice. There were no hard selling. 👍🏻 Dr Zhao also said he will try his best to help me.
I really wanted to continue treatment but was on a tight budget. They offered an affordable package so i can come weekly for treatment. Even when i couldn’t afford to buy the medication weekly, after explaining myself, they understand and did not push or force it on me. I can feel that the nags for missing medication was purely genuine and not because of product selling.
The results were also miraculous. There were tiny movements and progress after every sessions. I renew-ed my package 3x. I will 101% recommend this place! 💯👍🏻
Thank you for making me smile for my big day Dr Zhao. Thank you for bringing back my smile. 🥰
Minghua
08:05 10 Apr 23
Daniel is my therapist, I had many health problems,but since I went to Joyre TCM@Kovan and tried many treatments and I felt that all aspects of my body have improved significantly.
The first is the improvement of sleep quality. Due to the high pressure of work, I have always had insomnia problems, and I need to rely on medicine to fall asleep every night. However, after receiving multiple head treatment at Joyre, I found that my sleep quality has improved significantly. It was easier to fall asleep at night, and I slept better and felt more refreshed.
The second is physical comfort. Due to sitting in the office for a long time, my cervical spine and shoulders often feel sore, which is one of the reasons why I came to the Joyre TCM. After several times of the TCM bone setting treatment,the soreness in my cervical spine and shoulders has been significantly relieved, and my body feels more comfortable. At the same time, my waist has also been well relieved, and the problem of sitting for a long time has also been relieved.
The third is the improvement of physical fitness. I have always felt that my physique is relatively poor, I am prone to colds and fevers, and my physical strength is not enough. However, after many times of the moxibustion treatment in Joyre , I found that my physical fitness has been significantly improved, the number of colds has been significantly reduced, and my body's fatigue has also been reduced a lot. I can also feel my body becoming healthier and more energetic.
Finally, the change of mood. I found that after many liver detox therapy treatments,my mood was also well regulated. Long-term work pressure makes me feel tired and anxious from time to time, but receiving health care services in the comfortable environment in Joyre Kovan makes me feel very relaxed and comfortable. After each treatment,I feel regulated, calmer and happier.
The first is the improvement of sleep quality. Due to the high pressure of work, I have always had insomnia problems, and I need to rely on medicine to fall asleep every night. However, after receiving multiple head treatment at Joyre, I found that my sleep quality has improved significantly. It was easier to fall asleep at night, and I slept better and felt more refreshed.
The second is physical comfort. Due to sitting in the office for a long time, my cervical spine and shoulders often feel sore, which is one of the reasons why I came to the Joyre TCM. After several times of the TCM bone setting treatment,the soreness in my cervical spine and shoulders has been significantly relieved, and my body feels more comfortable. At the same time, my waist has also been well relieved, and the problem of sitting for a long time has also been relieved.
The third is the improvement of physical fitness. I have always felt that my physique is relatively poor, I am prone to colds and fevers, and my physical strength is not enough. However, after many times of the moxibustion treatment in Joyre , I found that my physical fitness has been significantly improved, the number of colds has been significantly reduced, and my body's fatigue has also been reduced a lot. I can also feel my body becoming healthier and more energetic.
Finally, the change of mood. I found that after many liver detox therapy treatments,my mood was also well regulated. Long-term work pressure makes me feel tired and anxious from time to time, but receiving health care services in the comfortable environment in Joyre Kovan makes me feel very relaxed and comfortable. After each treatment,I feel regulated, calmer and happier.
Meng Zub Roy
13:53 21 Mar 23
The JOYRE TcMedi Spa is an exceptional wellness center that offers a truly unique and rejuvenating experience. Although they are not located in a shopping mall, but under a HDB block, this spa is a tranquil oasis that will leave you feeling refreshed and revitalized and has calming and peaceful atmosphere. The staff is warm, welcoming, and knowledgeable, and they take the time to ensure that each guest's experience is tailored to their specific needs. One of the things that sets the JOYRE TCMedi Spa apart is its use of traditional Chinese medicine in its treatments. The spa offers a range of therapies that are designed to promote balance and harmony in the body, including acupuncture, cupping, and herbal medicine. The practitioners are highly skilled and experienced, and they use their expertise to help each guest achieve optimal health and wellbeing. In addition to its traditional Chinese medicine offerings, the spa also offers a range of other treatments that are designed to promote relaxation and rejuvenation. From luxurious facials to deep tissue massages, the spa has something for everyone. Each treatment is carried out using only the highest quality products and techniques, ensuring that guests receive the best possible results.
Ronnie Sim
11:12 19 Mar 23
Really love the facial here. Special shout-out to Joanna. She was really experience and does not hard sell at all. Would recommend her if you guys are interested!
E. W.
16:01 15 Oct 22
Overrated. It’s a scam. Avoid at all cost. They enticed you with good trial price, give you free other service. Once you buy their package, that’s it. Their package is credit basis. Super hard selling.. I felt so stupid and regret buying their package because of their hard selling. Although you can get 50% discount for all their services. Expect to spend few hundreds for each session. Herbal bath after 50% discount cost you close to $300. Their outlet is not at Orchard but neighbourhood mall. Before signing up the package, what attracted me is their cheapest massage which after 50% the price will be around $70 (at least that what I see in the price list a couple months ago) but so far i always ended being charged almost $200. Starting from the session, they will begin their hard selling. You cant have a peace time. Always tell you how bad is your body, ask you add this and add that, they will try their very best to hard sell. If you rejected/accepted one, they will continue offer other add-on. They told me that I can use my package at all their outlets. Forget about it! At another outlet, You will be treated like a dirt that they try to avoid as they cant earn your $. Their attitude is bad bad as if I’m going for free service. Mind you, I paid package that cost me thousands. I still has a lot of remaining balance and I’m stuck. Don’t end up like me. You can find other better massage place at better price and better service. Unless you have extra money, don’t know where to spend.
Piol Lim
04:14 14 Oct 24
Don't sign any package in here. When ask to signed was very aggressively, but when you booked for slot for massage, forever no slot. Even I booked few weeks earlier, also say put me in waiting list and guarantee no response after that.
tencheng cong
08:47 07 Aug 24
Friendly and knowledgeable staff. Treatment was spot on. Body feels light and comfortable after treatment.
jennifer
04:18 28 Jul 24
I visited the massage clinic for a massage priced at 168 for an hour. I asked for an extra 15 minutes of head massage n the price came to a whopping $88 dollars extra ,for just 15 minutes! I wasn’t told of that during the massage. Ultimately the price was about 300 plus, They r not transparent with their pricing n their massage techniques r just mediocre. I do not trust this place anymore n I will not visit this massage center again. There r other massage. Centers which r more transparent with their pricing , like the ones in China town n orchard road , they r in fact cheaper, having better massage techniques n they don’t come with hidden costs, It’s ridiculous that a suburb area massage center is more expensive than downtown massage centers.
Padmavathy Sowmya
04:44 17 Apr 24
Therapist Xiao Li did such a wonderful job with the massaging. I truly felt better after her massage. Very good energy about her too.
Julie Lee
09:25 14 Apr 24
Xiao Li is very professional. Her treatment is very effective. Keep up the good job.
Sharon Kaur
08:30 11 Apr 24
EVE explained in detail about the Meridian massage & did a very good massage for me.
tiffany hue
11:46 26 Oct 23
Therapist , Eve , was very informative and knowledgeable on what I need and how to help me feel better by solving issues in a long run .
Hong090914 Ang
05:26 16 Sep 23
Elsa
Very pleased with Elsa skills and services. My headache has subsided after my first session with her. She is patient and knowledgeable too.
Bessie
The outlet Manager is friendly and professional too. She knows her products well and recommended package accordingly to my needs
Very pleased with Elsa skills and services. My headache has subsided after my first session with her. She is patient and knowledgeable too.
Bessie
The outlet Manager is friendly and professional too. She knows her products well and recommended package accordingly to my needs
Dylan Boo
13:02 07 Aug 23
Very please with the treatment from XiaoJing. Manage to relieve all the muscle sores and knots in the whole body.
Bessie is also very nice and explain what is beneficial for my health.
Bessie is also very nice and explain what is beneficial for my health.
iris tan
04:43 31 Jul 23
Recently, my body is too sore and uncomfortable. I just went to lot one today and saw that there is osteopathic service.
find the right technician
Wow... Ann's acupuncture points are really precise, full of strength, painful and happy, I fell asleep when I pressed them
At the end of the bone setting, I heard a crackling sound, and I felt so refreshed after the heat.
Next time I come again, I will definitely find it, Quan Zan
find the right technician
Wow... Ann's acupuncture points are really precise, full of strength, painful and happy, I fell asleep when I pressed them
At the end of the bone setting, I heard a crackling sound, and I felt so refreshed after the heat.
Next time I come again, I will definitely find it, Quan Zan
Leo tan
05:12 29 Jul 23
a quan is a very good massage technician The techniques are great, especially the orthopedic technique, I feel more relaxed than ever, I will continue to book a quan to help me with the treatment Thank you
Lala Lili
11:09 28 Jul 23
Good place to come for relaxing after a long tiring day of work. Can try their service, massage skills on point, therapist is very experience in wellness care
Lim Mxin
11:00 28 Jul 23
Tried the relaxing massage with few meridian points. Very good experience. Very experienced and proffessional recommend ！
Jane
07:21 28 Jul 23
The environment and service are top-notch. Linlin is not only excellent in her skills, but also gives a very clear introduction and explanation before nursing. Bessie, the manager, is also very kind and friendly, and she is very attentive and clear in introducing the products and packages. Worth going again. . .
Khew AY (Amanda)
08:52 25 May 23
Have been doing body tuina and facial bojin with Sasa. Helpful to improve overall body condition! Sasa and her manager are very friendly.
Rujia Xu
01:12 27 Mar 23
I was persuaded to try out their trial massage at $58. Ended up unknowingly paying almost $600 for a 2 hour massage session and only got to see the TCM doctor for 5 minutes. I would say the massage is good but they sell you additional stuff during the massage when you are in a semi-sleepy state. Please beware.
Eric Ong
15:08 26 Mar 23
I would like to recommend this outlet for joyre body massage,really worth spending the money even though this is only my first time here. After the body massage my body feel more relax, the massue gave such good service especially massue Lisa.Their manager Bessie is also very professional and very helpful as she only recommend me cheap and affordable package accordingly to my needs. Thank u ladies and keep up the good work...!
Weng Le
14:59 26 Mar 23
I was a great experience at Joyre Lot One. Was served by Lin Lin who is very attentive , positive and knowledgeable. She was able to understand my pain points and help me understand which part of my body was weak from a TCM perspective. A pleasant experience. Manager was also accommodative to my transfer. Great work ,Joyre!
Weng Hong
13:53 26 Mar 23
The masseuse process was very professional especially when it comes to the exact treatment I need. Highly recommend for anyone who needs a therapy after a long day work. The staffs are very welcoming and friendly, all together the experience was excellent.
Peace forever
08:49 24 Mar 23
I would like to recommend this outlet for joyre body massage. Worth the money spent this my second time here after the body massage my body feel more relax and stress and pain free, the massue gave such good service especially massue lisa and the manager bassey recommend me cheap and affordable package. Thanku ladies and keep up the good work...
Cheng Ting Wong
10:12 05 Feb 23
I'm glad that I finally found a place for very professional tuina massage. My whole body feels so relieved after massage. My therapy, Sasa is the good one.
Lek Hong Ng
10:06 07 Jan 23
Lin Lin has done a very good job, I enjoy the full 1 hour of massage. She has good skills and know where to relieve my pain. Greatly appreciate her effort. Thanks alot.
Marie Tan
02:48 03 Jan 23
I find the tuina masseur not experienced and skilful. Went for a tuina session for my sprained wrist. She didn’t focus on that area and did tuina on my entire body. I ended up with more aches on other parts of my body. The aches are still there even a week after my tuina session. What’s worse is that my wrist does not become better and is even more sore nowadays.
Another thing I find it peculiar is that the charges for 药油/藥酒 ($88) for tuina session is more expensive than the tuina session ($68) itself.
Another thing I find it peculiar is that the charges for 药油/藥酒 ($88) for tuina session is more expensive than the tuina session ($68) itself.
Jazz Jazz
12:09 11 Oct 24
Chaferine was very accommodating for my last minute request for TCM Scalping. It was an amazing experience . Felt very refreshed. I will come back again.
Kia Jue Lim
07:28 14 Sep 24
My masseuse Chaferine did an amazing job is very kind and patient to me throughout the session. Highly recommend!
QiJin Lim
10:05 07 Sep 24
Have been coming to this branch for a while, Xiaofeng and Lili are highly skilled and very friendly and kind. Best part about this place is no hardsell! Probably cos they are confident in their work 🙂
郭树强
06:02 06 Sep 24
I often come here for massages. Xiaofeng’s service is very good and her attitude and skills are top-notch. I will come here often.
V Wong
09:13 07 Nov 23
Chaferine gave me a great 90min full body Tuina that reliefs my pain in the shoulder and neck. She’s very polite and kind, and shared a lot of useful tips and advice for personal health care. Learnt and enjoyed a lot.
Jeremy Koh
10:20 28 Oct 23
Xiaofeng is good at what she does and I feel totally comfortable and it helps relieve the backache i am having tremendously. Thank you.
Wei Xiang Tay
10:14 28 Oct 23
Very comfortable tuina treatment, and hits the right accounts. Had appts with both Chaferine and Xiaofang.
Joel Tan
11:18 16 Oct 23
Had an extremely therapeutic time with Jia Ling (masseuse). Great technique and able to explain ailments of the body clearly!
Ho Soon Seng
08:12 08 Oct 23
Zhang Jia ling very good n experience in the massage tcm jobs.
Relaxing for the whole month hard work in this massaging.
Relaxing for the whole month hard work in this massaging.
Germaine Chua
03:53 07 Oct 23
Great experience so far! Learn alot about Chinese tcm while doing my massage.. xiaofeng therapist is really good and knowledgeable, enjoy my massage session with her!
Lily Z
08:14 05 Oct 23
Lily takes care of me like family. We have become friends from customers over the past ten years. She understands my needs and provides me with excellent service!
Kathy Yip
06:33 18 Sep 23
Have a great experience with therapist JiaLing here. She is very friendly and excellent tuina skill.
E Chua
03:42 17 Sep 23
⭐️⭐️⭐️⭐️⭐️ 5 stars for Chaferine @ Joyre TCMedi Novena. She is a very good consultant. Very experienced and knows what she is doing best for customers 👍
Midya Nafadini
08:47 16 Sep 23
Love the Guasha treatment by Chaferine! Release the tensions in my shoulders. Thank you so much!
Tan
11:00 06 Sep 23
XiaoFeng is my masseuse, she use a great pressure and good technique relieve painful tensed muscles that i have. Highly recommend her.
yulian
10:52 05 Sep 23
First time trying the TCM treatment. Had a very good experience. The massage therapist, Chaferine, was very helpful and detailed in explaining about the benefits of the treatment and the massage.
Victor John Cantor
09:03 05 Sep 23
This is my third time in Joyre and every time I go here the service is great. Jialing my therapist is great, she is thorough and applies just the right amount of pressure where you can both relax and release stress. Management is also helpful every time.
Chew
09:32 03 Sep 23
Jia Ling’s skills are professional and she helped me solve the problem. Highly recommended👍
Katya Karpova
06:33 24 Aug 23
Facial was very nice, the only thing I didn’t like was that they push you to leave a review right there after while watching you, that was a bit awkward.
jennyg gold
07:30 20 Aug 23
Thanks to jialin and xiaofeng masseuse for his service, which makes my body relax and relieve fatigue
jeyanthi krishna
11:01 31 Jul 23
Ms chaferine was very patient and humble . She was so sweet to understand my needs what I wanted . She was very very patient. She was so willing to do her job.Her facial was so well done and was so gentle . She was very humble . The shoulder massage was Very good . Very relaxing .well done . Keep up the good work .
HN Tan
04:32 16 Jul 23
I am a regular at the Novena Square 2 branch. Jialing is my go-to massage therapist. She is skilful and knows exactly where to work on to relieve the tension in my shoulders and calves. I can feel my muscles totally loosened up after every session. Highly recommended.
Maria Liofery
12:20 15 Jun 23
It has been a long time since I have had my massage. Xiao Feng did a great job in her massage, explaining to me where my problems lie and how she has managed to unclog all my blockages. Felt so much better after the massage. Good job by her 👍
Josephine Quek
07:13 04 Jun 23
It is always a pleasure of visiting the TCM Joyre TCMedi Spa and I must say, it was an absolutely incredible experience. The therapist's expertise, professionalism, and genuine care for my well-being left me with nothing but praise and gratitude.
From the moment I stepped into the clinic. The therapist Chaferine will always took the time to listen attentively to my concerns and thoroughly assessed my condition. Appreciate and thank you! 😊🙏
From the moment I stepped into the clinic. The therapist Chaferine will always took the time to listen attentively to my concerns and thoroughly assessed my condition. Appreciate and thank you! 😊🙏
roland tan
08:46 12 May 23
Great masseur with good skill, xiaofeng did a great job relieving my shoulder muscle ache. As usual Daisy is always smiling and friendly. Keep up the good work!!.
Lawrence Chung
11:29 02 Apr 23
Had a massage session with therapist Xiaofeng today and through her explanation, I have understood my issues. My ankle issue was resolved! Great job!
Linxi Yang
07:43 26 Mar 23
Therapist Jia Ling was professional and helped loosen knots with her massage skills-- just the right pressure and at the right spots. Appreciate that she is not pushy and allows me to really relax and enjoy. Plus point that she is attentive to my needs and offers me additional warm compress on my shoulders and tummy 🙂
Caroline Loke
08:38 25 Mar 23
It has been a great experience after a few years not doing the TCMedi Spa. The therapist who helped me Chaferine has been very caring, attentive and skillful. I feel good after the therapy.
Lydd W
09:37 24 Mar 23
Signed for a package a long time ago and could have totally forgot about it until Ms Lupin called to remind me. Thankful for her checking in and also therapist Xiaofeng for her skillful massage and friendliness! Shoulder aches feeling alot better after the session.
Keshia Tan
05:57 10 Mar 23
Been with Joyre for many years. Staff here are good and the massage helped with my stiff and very fatigued shoulders and back.
Jialing is very detailed during the session and would address points that are sore or particularly stiff. Left Joyre feeling very refreshed.
Xiaofang is very attentive to what I needed during the session, made the 1 hour treatment really comfortable and good. Left feeling very satisfied. Just need to try to close one eye with their hardselling and get the tyoe of treatment that you know you want/need.
Chaferine was my masseuse for many years and remembered my preferences (no heat blanket, no herbal oil) after trying various treatments with Joyre, and even after a 2 year gap due to Covid. Would have loved to continue having her for my sessions.
Jialing is very detailed during the session and would address points that are sore or particularly stiff. Left Joyre feeling very refreshed.
Xiaofang is very attentive to what I needed during the session, made the 1 hour treatment really comfortable and good. Left feeling very satisfied. Just need to try to close one eye with their hardselling and get the tyoe of treatment that you know you want/need.
Chaferine was my masseuse for many years and remembered my preferences (no heat blanket, no herbal oil) after trying various treatments with Joyre, and even after a 2 year gap due to Covid. Would have loved to continue having her for my sessions.
Shriya
03:46 04 Mar 23
Very happy with the massage services. Jialing, the therapist always provides the best massage that lets me relax and feel rejuvenated every time I visit.
Daisy, Thank you for accommodating everytime and for being so warm and welcoming every time ❤️
Daisy, Thank you for accommodating everytime and for being so warm and welcoming every time ❤️
rbx lucasplays
11:07 07 Feb 23
Very basic facilities, but good masuer. Chaferine was skillful and provided great relief to my aching shoulder and back. Bought their package for 10 sessions which can be shared with my family. Highly recommend.
Clarisse Sim
05:21 14 Sep 24
Ah Geng is super cheery and nice to speak to, she’s great at her job and cares about her clients and will actively recommend appropriate services for me, 10/10! 💙
cecilia choong
04:45 09 Sep 24
Yun Chen is very professional will recommend my friends to her
Thank you 🙂
Thank you 🙂
Dor
09:43 07 Sep 24
I had a great experience with therapist Joy at the Seletar Mall outlet. She is highly professional and provides valuable guidance on daily stretching exercises. However, my positive experience is consistently dampened by the post-session encounters with the consultant, who persistently pushes for additional package purchases or top-ups, despite the fact that I already have a significant balance remaining. This aggressive upselling is frustrating and turns what should be a relaxing experience into a stressful one.
Additionally, the pricing structure is misleading. While the menu lists prices, it seems the actual cost is determined by how much a customer is willing to top up rather than the stated rates. This approach feels deceptive, and I’ve noticed that others have raised similar concerns.
Please take our feedback on hard selling seriously, as it negatively impacts the overall experience. Thank you.
Additionally, the pricing structure is misleading. While the menu lists prices, it seems the actual cost is determined by how much a customer is willing to top up rather than the stated rates. This approach feels deceptive, and I’ve noticed that others have raised similar concerns.
Please take our feedback on hard selling seriously, as it negatively impacts the overall experience. Thank you.
StandByMi
05:56 07 Sep 24
Excellent service by therapist Yuncheng for TCM womb treatment. I have been under her care for over two years, and she has consistently been attentive to my wellness needs. Highly recommended! 👍
Saralyn Sim
16:53 24 Apr 24
JOYRE @ Seletar. A big thumbs up for Bibi, She is professional & skillfully address my concerns on each visit. I had since improve better. I am not one whom enjoy treatment but I look forward to her sessions 🥰.
wenny tang
10:48 24 Apr 24
Jojo is a good and professional therapist, I have gained and enjoyed the facial and leg treatments with her.
Only thing, please do not keep selling your package...I get so annoyed everytime after each session and the sales team kept trying to sell me sessions or package . Please take this feedback seriously on the hard sales.
Only thing, please do not keep selling your package...I get so annoyed everytime after each session and the sales team kept trying to sell me sessions or package . Please take this feedback seriously on the hard sales.
Iamjulia
05:02 24 Apr 24
Bibi is a very skilful and friendly therapist. I always look forward with my sessions with her. 5 stars for her service! 👍🏻👍🏻👍🏻👍🏻👍🏻
Wei Yee
07:26 26 Oct 23
Jessie was very nice therapist
I like her massage skills and she very kind,give her a like❤️
I like her massage skills and she very kind,give her a like❤️
NICHOLAS
01:43 29 Sep 23
beware of super hard selling tactics which keeps pushing you to buy their packages etc. they are also very eager to help you make claims to insurance policies which sounds like fraud to me.
imski
05:56 18 Sep 23
went for massage with a friend to finish off my his session in the package. same with other reviews, they will hard sell the packages and its a bit uncomfortable tbh. the room i was in had walls so thin i can hear the loud children making noises outside. didn’t feel relaxed at all. my friend's masseuse had a ranting session to him about her family problems which made my him more stress. my masseuse was good and professional.
Jasmine Ang
09:08 05 Aug 23
Bibi is a very experienced and skillful beautician. Very professional service provided.
Babyrin Ajin
09:08 24 Jul 23
Last minute booking Thru whatsapp. Nonetheless the staff accommodated me with much attention and care as I just finish from work with back pain. Jessie my therapist was attentive to my health and helped me explained the thing she doing to me during my facial and message. The back message was great, not like the normal and not relaxing the kind of painful massage that we often receive. It hit points and areas that needed to be addressed and the heat from the message really help with the back pain. The pressure she apply is just right. Thank you Jessie for the wonderful experience.
Melody C
10:25 01 Jul 23
Same experience as the previous reviewer. When calling to book a massage, staff is extremely rude and talks like she's doing me a favour.
Daryl Bay (Ah Bay)
16:28 27 Jun 23
Booked appointment, wanted to check if I can change to earlier dates as shoulders are aching, but they rejected two me two days consecutively as they were *fully booked* When I was there, the place was empty like a ghost town as I expected a huge crowd? I went to the mall on weekend as well, again it was empty ?
Anyway, I went on schedule, did a massage. They were Focused on selling packages to me, and were quite costly. First time in my life I have the masseuse sitting down and trying to join in to sell me package lol. My left shoulder was aching, and the lady focused on the right side of my back? Trying to tell me she did a better one on the right side so that I can know the difference between a healing therapy massage as compared to other companies that just anyhow” massage for me. Lol. But brag all she can, my left side hurts and she focused on the right. Idk if it was a miscommunication? Misunderstanding? Or too used to doing the same sale pitch for all 1st time customers? Perhaps. ?
Tried to sell me credits. I rejected.
Tried to sell me packages, base on good discount rate given. Telling me if i dont take next round i visit will be original rrp- very expensive. I also rejected.
Suddenly she was able to give me this sme discount price, locked in for me if I pay now for my next trip here. But all these talks was not for the sales”, claimed to be for my recovery.
Again- my left hurts badly, but right side was given the better” treatment. I don’t get it.
So many good reviews on google map - were they paid reviews”? I am unsure if they were really good reviews, they collected my IC as customer data as it was required? Perhaps, as this could be considered a therapy and required to collect our IC and data, but under PDPA- they failed to inform why they need my IC, and what they are doing with my data, and did not inform about how long they are keeping my data.
Goodness, if google allows, I would give 0 stars for this. I am extremely disappointed as well as they told me natureland doesn’t work, but sadly, I think i feel even better after a natureland massage than this fake massage any time.
Anyway, I went on schedule, did a massage. They were Focused on selling packages to me, and were quite costly. First time in my life I have the masseuse sitting down and trying to join in to sell me package lol. My left shoulder was aching, and the lady focused on the right side of my back? Trying to tell me she did a better one on the right side so that I can know the difference between a healing therapy massage as compared to other companies that just anyhow” massage for me. Lol. But brag all she can, my left side hurts and she focused on the right. Idk if it was a miscommunication? Misunderstanding? Or too used to doing the same sale pitch for all 1st time customers? Perhaps. ?
Tried to sell me credits. I rejected.
Tried to sell me packages, base on good discount rate given. Telling me if i dont take next round i visit will be original rrp- very expensive. I also rejected.
Suddenly she was able to give me this sme discount price, locked in for me if I pay now for my next trip here. But all these talks was not for the sales”, claimed to be for my recovery.
Again- my left hurts badly, but right side was given the better” treatment. I don’t get it.
So many good reviews on google map - were they paid reviews”? I am unsure if they were really good reviews, they collected my IC as customer data as it was required? Perhaps, as this could be considered a therapy and required to collect our IC and data, but under PDPA- they failed to inform why they need my IC, and what they are doing with my data, and did not inform about how long they are keeping my data.
Goodness, if google allows, I would give 0 stars for this. I am extremely disappointed as well as they told me natureland doesn’t work, but sadly, I think i feel even better after a natureland massage than this fake massage any time.
Debbie Lim
04:46 22 Apr 23
100% would not recommend the facial. Went for first trial lymphatic drainage facial for an hour. Expected on more lymphatic massage on key areas on face to see if is good. It turns out to be less than 5 mins “lymphatic massage”. The remaining is just cleansing and tapping on my face. Tapping is more than the massage FYI. And the 5 mins massage is not even a massage. I did not know the massage was lymphatic massage until I asked. It was just a normal face massage. Not a very lymphatic massage. Asked but got a reply because I got do an hour of first trial so it’s the basic massage. I would have went for a normal facial instead. Nothing special just waste money.
MY Lim
10:07 27 Feb 23
Will not recommend for their facial.
I went there for trial, and my brow were shaved bald and sharp cut for one side. Go at ur own risk. Plus non stop asking to sign package and top up.
I went there for trial, and my brow were shaved bald and sharp cut for one side. Go at ur own risk. Plus non stop asking to sign package and top up.
Wiyanto Ngasinur
06:40 10 Jan 23
Had a stiff and fatique body, sign up on tuina massage. All went okay until I almost finished the treatment, they were pushing hard for the package.
What made it worst, they tried to push while I'm on foot massage chair.
For 15 minutes including therapist, keep trying hard for selling the package.
It really turn off the whole experience.
What made it worst, they tried to push while I'm on foot massage chair.
For 15 minutes including therapist, keep trying hard for selling the package.
It really turn off the whole experience.
Mavis Tay
13:49 31 Dec 22
Would not recommend visiting!! Staff was not truthful and upfront about pricing, and was very pushy to get sales. My mother visited this store last week and was served by JoJo as she wanted to try the promotional 30minutes massage at 38$. Afterwards during the massage JoJo kept pushing for 草药treatment, which eventually my mother relented. The problem comes as she told my mum during the massage that the total price would then be $44. My mother even confirmed with her if it's an additional $44 or total price at $44. However, at payment, the staff changed their story to an additional 44$ for 草药, on top of the promotional massage trial. She paid close to $90 for a 30mins massage. They even tried to sell my mum a package to waive off the 草药treatment.
Definitely not expecting this from a big franchise especially since we've been seeing alot of branches coming up. Disappointed
Definitely not expecting this from a big franchise especially since we've been seeing alot of branches coming up. Disappointed
Carolyn Lim
08:06 26 Oct 22
First visit and my assigned therapist for facial was Jessie. Apart from being a fantastic beautician, she gave me a complimentary 30-min upper body meridian massage using Guasha which relieved the chronic tension around my nose, neck and shoulder. My frozen shoulder and migraine has improved. I highly recommend Jessie!
paulin phang
11:05 16 Oct 22
Had a bad neck/shoulder pain. Lucky to have met Yun Chen who focus on my affected area and the whole process was great . The massage helps to loosen the affected area and the pain was reduced after the session .
She is really skiful and experience!
👍
She is really skiful and experience!
👍
Irene Chin
03:45 12 Sep 24
Very lousy customer service! Especially the manager, telling us only 20mins for $38 first trial when the other customer service already told us was 30mins. She kept pushing the expensive package which is $199 for 60mins. When we decided to go with the trial first then she told us not available.
annyssa ong
13:29 29 Aug 24
Very hard sell …after bought a package can’t get the service as promised 👎👎👎
Ming Jun
06:23 24 Aug 24
Friendly service from Sally who was very welcoming, really effective treatment by Apple Qiu and it helped to improve my shoulder mobility after 2 sessions.
Sarah Yan
20:44 25 Apr 24
Highly recommend Ling 姐 and CoCo 👍 Both of them are really professional and knowledgeable. Their sound expertise and techniques deliver effective results for improving my body condition.
Wish I had known about this form of healthcare management much earlier. The holistic array of TCM treatment options offered by JoyRe have truly been a game changer in my personal healthcare journey.
JoyRe is located at Level 2, at the same row of shops as Soup Restaurant and Coffee Bean, but nearer to the side of the mall where Isetan is.
Wish I had known about this form of healthcare management much earlier. The holistic array of TCM treatment options offered by JoyRe have truly been a game changer in my personal healthcare journey.
JoyRe is located at Level 2, at the same row of shops as Soup Restaurant and Coffee Bean, but nearer to the side of the mall where Isetan is.
MADELINE WONG
04:21 19 Apr 24
Ru Yi is friendly, cheerful and I enjoy her service very much. A kind and caring girl, keep the good work up
Sean Chua
12:09 15 Apr 24
Went to do lymph node massage. Apple Qiu did a great job and my back feels better after the session.
Marjorie Ng
08:07 25 Oct 23
Did tuina by Ling. She was very skilled and was able to help alleviate my aches. Highly recommend!
Nelly Toh
06:39 20 Oct 23
I first try ru yi's massage servicestoday . She is very experience n very patience lady.
Jacqueline Ang
03:47 30 Sep 23
Been coming here regularly for almost a year now for TCM massage.
Ruyi has fabulous skills and always able to reach the exact pressure point that's causing me pain. Face and head bojin are also amazing.
My husband is also pleased with Han's skills to relief his backache.
Staff are friendly and environment is pleasant.
Ruyi has fabulous skills and always able to reach the exact pressure point that's causing me pain. Face and head bojin are also amazing.
My husband is also pleased with Han's skills to relief his backache.
Staff are friendly and environment is pleasant.
Samantha Ang
13:13 28 Sep 23
So glad that I got Ruyi as my therapist. She's very knowledgeable on all the treatments that i enquire for and she's really good at what she does. I had her to do bojin facial for me and she did an absolutely fantastic job. Not going else where got my facial anymore! Jiayou Ruyi!
Literally ZoZo
07:11 25 Sep 23
Nice, really soothing and relaxed environment, very professional and able to sort out all your issues
Janet Chan
03:50 25 Sep 23
Ruyi and Ling
Very good at their work. Gentle and Effective. Well worth the time and trouble.
Very good at their work. Gentle and Effective. Well worth the time and trouble.
Michelle Carvalho
09:43 22 Sep 23
Ruyi has been my therapist for 5 years now and she is always so kind and helpful and always try her best to do what works for me. Amazing skills
胡羊羊
07:59 21 Sep 23
Ruyi's neck and shoulder therapeutic massage is very good, the people are also very easy to communicate with, good reviews 👍
Chantelle Hung
04:42 18 Sep 23
money minded spa. Therapist non stop pushing to buy packages. after the session. 3 ppl selling package. therapist not happy and left immediately after i rejected
Thomas Hong
12:50 16 Sep 23
Had signed a package and used Ruyi’s services many times. She is very professional and I am very happy & impressed with her skills.
Usha Raman
04:57 13 Sep 23
Got Ling as my therapist and she was amazing!! I like hard massages and told her so and she is so strong and got all the pressure points so well. Highly recommended!
Nur Ain Nenawi
12:09 04 Sep 23
My first experience of cupping and guasha done by Ruyi. Service was awesome and so relaxing. She made the best first experience very pleasant and funny. Coco was the first first to approach me so approachable and nice so welcoming. Ling was the counter staff was so pleasant and nice made me felt so welcome and had so much fun for my first experience
Ace Tan (TLK)
07:30 27 Aug 23
Did my first tcm massage with Coco and she was very patient n attended to my needs. I had a good one hr massage with her and will come bk again.
mei hua
05:22 26 Aug 23
Masseur Po Po is very experienced. I had a good massage on the first trial package. Will come again
Wai San Lam
05:22 26 Aug 23
Coco is very nice, friendly and service very good. Will comeback and look for her again
fiona heng
09:28 22 Aug 23
Bobo helped me do pain therapy for my neck and shoulders. It was targeted and what I wanted through this pain therapy session. She even let me try some heating therapy to readjust my body’s temperature. Thanks!!!
Sam Renga
19:51 04 Jul 23
I did not visit Joyre TCMedi Spa for almost 2-years plus. The message therapist known as Ms Ling was the BEST who did an awesome service in managing all my pain issues. Never felt a therapist who is able to identify my pain are & made it light & comfortable. Kudos & credit should definitely go to the therapist, Ling. I have personally recommended my friends to visit the Spa and look for Ling and get the TCM Treatment.
Jacqueline Ng
08:28 20 Jun 23
My consultant Kelly is very professional and friendly. She really guide me alot on how to maintain my health..
Shop manager Caelyn is very friendly and helpful.. she maintain her professionalism and look good.
A good outlet to be recommended.
Shop manager Caelyn is very friendly and helpful.. she maintain her professionalism and look good.
A good outlet to be recommended.
ray tan
07:54 20 Jun 23
Been here and the experiences was good. Manager Caelyn and Coco are good. Coco helped me to relax my muscles and tells me wads my points that I need to tk note.
Megan Gan
07:11 17 Jun 23
I have lower back pain due to long hours of work and muscle knee strains due to competitive badminton sports. Joyre staff, Han and Ruyi performed deep tissue massage with tcm techniques and machines to help me relieve on such fatigue. Hence, I recommend people of similar issues as me to try their tcm treatment. Cheers.
ah juan
07:11 16 May 23
Very bad backache and want to find a place to help release rhe tension. Found this place and got BoBo sis to help me with my back. I have to say she is very good with her skills and after the session my back feel much more better.
Victor Lim
10:36 02 May 23
First and last time visiting this place. Booked an appointment online the night before, and nobody called or text to confirmed the apptmt. Had to whatsapp them at 12:25 pm before someone called me. I asked for a 90 mins therapy and everything was set. Arrived 15 mins prior to apptmt and was told to go hang around 5 on becoz the masseuse was not ready. Came back at 5 and was ask to filled up a form that contained around 30 questions. Was asked to draw the areas which I would to focus on which is my back. Wasted 10 mins on answering loads of unnecessary questions. Waited another 10 mins the masseuse finally came after I was abt to walk out. The masseuse spend a very short time on my back and she was not on point. The whole session was extremely uncomfortable. I told her that she spend too little time on my back and that I have informed the counter. She said she was not to told abt it. If that being the case, why the hell did the reception spent so much time asking me abt my back? And why did I have to circle the area I want to be fixed and yet my request was not communicated?
Bring your business elsewhere.
Bring your business elsewhere.
fidjiwidji
11:25 05 Apr 23
Saw this while visiting NEX and gave them a try. Staff is courteous and gave me a promotional price for a 20min neck and shoulder massage. Great for those who don’t want to commit to a full hour massage.
Chuber Loo
00:14 28 Mar 23
Have been going for their massage and facials for a year plus. Cindy service is always top notch. She is very attentive to my needs and condition. Highly recommend to get your massage and facials from her.
Ita Ita
13:28 20 Mar 23
wow receipnist and beatician are welcome with standy out side the front shop when i pass by all ask wan to go in for the asthetic face treament and i ask how much the charge the consultants mention first trial is checp , after consult by dr tell the price is secret first trement still no see the result after full couse 10 time package for face asthetical pface treatament. wow so professional thank you to all of your service
Sean L
10:25 05 Mar 23
Highly recommended. Did the Tui Na trial for $38.8 nett. No hard selling by the manager. Massage done by Bobo, highly recommend her as she has the strength and manages to have a good conversation during the massage.
Xiao Qian
06:40 26 Nov 22
Ruyi (from nex) service and skills was impressive. She shares her knowledges on how the treatment will help improve my body and provide valuable insights and tips on how to reap the benefit from the treatment. Caelyn was also very professional and friendly to share her stories on her journey with Joyre. She provide good recommendations.👍🏻
Jen Lee
15:39 18 Nov 22
I highly recommend Joyre spa at Serangoon Nex branch. I went for a body massage and facial they did a great job ! they’re really know what to do. Massage therapist and beautician are very Skillful and professional. Manager Chris she very nice and kind . I like the ambience too. I will definitely come back again. One important thing that NO hard selling at all !! It was a pleasant experience! Love it !!
Lim Chay Hoon
10:47 23 Sep 24
Anna has good massage skill and very friendly .I feel relax after the massage .Great customer service too , very please with their services . Thank you !! ❤️
Jefferson Sim
12:29 03 Sep 24
highly unprofessional and the staff is very rude. additionally, she lies about the booking time and calls so that she can go home early, this is horrid. then they will delete the evidence of agreeeing to your appointment and once again lie saying they don’t know who replied. whole shop only 2 pax manning the phone and they both don’t know who reply. 🤣
Grace Lai
09:08 02 Sep 24
Lily always provide the best service for my massage session, she make sure my pain points is resolved and also my health well being. Thanks Lily!
Irene Teo
10:18 30 Aug 24
Lily is attentive and very skillful, her massage always helped me feel relaxed and greatly helped reduce my sore muscles
Chua Poh Kuan
06:49 03 May 24
Great massage, Lily was able to focus treatment on the required area. My 2nd visit at Toa Payoh outlet. Good counter service and explained well on services offered. Received a BD gift not only for myself but extended to my hubby too. Thanks
Andeline Sim
13:02 26 Apr 24
Nikki was so nice and didn't try to upsell at all. Constantly checked on my comfortability and also advised me what's best 👍🏻 highly recommended!
Renu Ph
12:58 26 Apr 24
Rebecca was very good, highly recommended. She was nice and patient, advised me based on my skin condition.
Mei Nah Mong
08:14 26 Apr 24
My therapist today is Nikki. I enjoyed the trial session very much. She deligently cleaned the block pores on my face and I loved her firm massage on my face and neck.
Jeffrey Miyaki
07:15 26 Apr 24
Glad to find such a nice ambience health spa in Tpy. Everyone seems friendly so definitely can visit this place for sure.
Charles Ong
12:49 09 Nov 23
Very comfortable treatments and massage. Feel very refreshing after the session. Very knowledgeable service from Nikki.
Yong Fu Chong
09:49 04 Nov 23
nikki is very helpful in taking care of my acne problem. i can see that my skin has improved a lot
Kah Heng Leong
05:15 20 Oct 23
I recommend you look for Nikki. She’s very good and experienced. A very friendly and bubbly lady.
Yvonne Soh
05:12 20 Oct 23
First visit to this outlet. May Teoh is very friendly and experienced. I’m very pleased with the service and staffs. Highly recommended!
Jasmine Lim
13:12 14 Oct 23
I would recommend if you are willing to pay and have the ability to do so. Lisa has been my go-to since the start (apart from occasional switches when she was away - but honestly, the service from all the other 3 TCM experts who helped me were pretty good quality too), and she has been amazing in treating my shoulder and back aches each time. Lisa and the staff are also generally friendly, and they do make the effort to really know about you & where your ailments are.
The honest feedback comes below, and I’m sharing because I hope that other customers can take caution & that the store can work on the feedback:
I decided not to continue beyond 10 sessions mainly because their sessions are really expensive - my 1.5 hour tuinas were priced at $199 per session (not including GST) and my 1 hour abdominal ones at $168+ per session.
A couple of other quirks with the store were:
- Somewhat pushy sales. As I mentioned, the prices are steep, and if you share that you can’t afford, they’d suggest you to invest in your health and subsequently start offering you instalment options or other combinations. It was honestly somewhat uncomfortable to stand up for myself as someone who finds it hard to refuse. The worst was when there was a manager previously (she has left already) who just said “bye” to me and didn’t even wait for me to finish my drink when I said I didn’t want to consider extending my package at one juncture.
- Disorderly booking system. I’ve had 2-3x when I was rescheduled last minute, or they failed to capture my booking. It didn’t feel good to hear from the store that it might have been because another customer had been pushy and insisted on my time slot, hence my time slot was given up.
- While the tuinas for my back & shoulder aches were really good, it was a bit questionable that they had recommended me the abdominal treatment just because I told them that my stomach was bloated at one juncture. In fact, when I go for 2.5 hour sessions (of which 1 hour was supposed to be for my stomach), usually 0.5 hours only is allocated for the stomach one or worse, sometimes they cut short the session altogether. My general advice is to be firm about what you want to treat - if you don’t need certain targeted areas, don’t go for it, or don’t sign packages for it since it’s a few sessions at once.
All in all, I felt that the treatments were good, though in terms of how the store is operated, there is room for improvement. I do hope to be able to return to a better Joyre when I feel more willing to pay for the exorbitant treatments 🙂
The honest feedback comes below, and I’m sharing because I hope that other customers can take caution & that the store can work on the feedback:
I decided not to continue beyond 10 sessions mainly because their sessions are really expensive - my 1.5 hour tuinas were priced at $199 per session (not including GST) and my 1 hour abdominal ones at $168+ per session.
A couple of other quirks with the store were:
- Somewhat pushy sales. As I mentioned, the prices are steep, and if you share that you can’t afford, they’d suggest you to invest in your health and subsequently start offering you instalment options or other combinations. It was honestly somewhat uncomfortable to stand up for myself as someone who finds it hard to refuse. The worst was when there was a manager previously (she has left already) who just said “bye” to me and didn’t even wait for me to finish my drink when I said I didn’t want to consider extending my package at one juncture.
- Disorderly booking system. I’ve had 2-3x when I was rescheduled last minute, or they failed to capture my booking. It didn’t feel good to hear from the store that it might have been because another customer had been pushy and insisted on my time slot, hence my time slot was given up.
- While the tuinas for my back & shoulder aches were really good, it was a bit questionable that they had recommended me the abdominal treatment just because I told them that my stomach was bloated at one juncture. In fact, when I go for 2.5 hour sessions (of which 1 hour was supposed to be for my stomach), usually 0.5 hours only is allocated for the stomach one or worse, sometimes they cut short the session altogether. My general advice is to be firm about what you want to treat - if you don’t need certain targeted areas, don’t go for it, or don’t sign packages for it since it’s a few sessions at once.
All in all, I felt that the treatments were good, though in terms of how the store is operated, there is room for improvement. I do hope to be able to return to a better Joyre when I feel more willing to pay for the exorbitant treatments 🙂
S K
15:10 07 Oct 23
Had a extremely bad experience with the manager at toa payoh outlet today. My appt is at 330pm, I sign my full body massage with cupping package for $34 per session for 20 sessions many years back and she look down on me why i pay so little for the price. She still can say i only paid $34 only. Its how u negotiate with them for the price and not follow base on what they highball u. Its an agreed price for the package and their customer service is horrible after u sign with them. The outlet manager or supervisor is so rude and they don’t follow whats stated in black and white for the contract signed for the agreed package and i had to tell her off to follow the black and white if not we can settle this issue in court.
I called to make appt to ask for china therapist but i was given a non china therapist, after i mention to her i request for china one then they give me one.
I was sent to a room and change and later the manager come tell me the room is being reserve and i have to go other room instead.
The china staff that was sent later was inform that my massage was 30 mins and 30 minutes for hot stone. It was incorrect it was suppose to be 1 hour massage with cupping and 30 minutes hot stone later.
I told the staff i will write a negative review about her manager and she try to persuade me not to write. The manager did not even come to apologise but the staff was the one having to do everything.
The reason why i have not been coming for my appointment here because of the poor service i received so i rather sign massage package with other company instead.
I called to make appt to ask for china therapist but i was given a non china therapist, after i mention to her i request for china one then they give me one.
I was sent to a room and change and later the manager come tell me the room is being reserve and i have to go other room instead.
The china staff that was sent later was inform that my massage was 30 mins and 30 minutes for hot stone. It was incorrect it was suppose to be 1 hour massage with cupping and 30 minutes hot stone later.
I told the staff i will write a negative review about her manager and she try to persuade me not to write. The manager did not even come to apologise but the staff was the one having to do everything.
The reason why i have not been coming for my appointment here because of the poor service i received so i rather sign massage package with other company instead.
Jz Tan Tan
00:53 02 Oct 23
Very bad experience with Joyre Toa Payoh. The way of hard selling make you feel very uncomfortable and insulting. Have already bought a package but they keep upselling you. Tbh, the package is not cheap and I don’t see the point to top up for every visit. Rejected the branch manager politely but was treated badly and got some bad comments from her after that. Don’t think I deserved such treatment as a paying customer for years. Think twice if u want to visit them.
RA S
07:44 01 Oct 23
Horrible service after you signed a package with them. Provided good service at the start and gave all the sweet talk to get you to sign up. But when you come here to use the package that is signed in other outlet, they will humiliate you saying you are enjoying the “free service” and hard-sell you to buy another package. It was so uncomfortable and pressuring.
Catherine Seah
03:45 19 Sep 23
Had a very good 45 min massage session with Lily and she was very thorough in massaging out the knots in my neck and back. I had a v comfortable session! Thank you:)
Anna See
09:26 17 Sep 23
First time massage in Joyre. It’s definitely comfort my neck and shoulder. 👍🏻👍🏻👍🏻
Joanne Lee
12:03 07 Sep 23
First time trying TCM massage at this place. It was an hour massage. The therapist gave some comments about my body condition and I felt it was genuine. I felt good after the massage. I may come back next time!
Wilson Chua
04:57 19 Aug 23
Had a pleasant experience with my masseuse Lily who took good care of my shoulders that were all stiff, pleasant atmosphere and and friendly 👍🏻
Keen Jack Aw
00:23 04 Jul 23
The treatment was good but the upsell is terrible. Signed a package a week ago after good experience but on second visit want me to sign another package again, saying this not cover that not cover.
Shamim Merchant
08:08 17 May 23
Thank you Lily Chen for just a great experience! You really did amazing job ! Keep up the good work
I recommend Joyre TCMedi spa
Please do visit
I recommend Joyre TCMedi spa
Please do visit
Karim Davis Films
07:31 02 Apr 23
Had a pleasant experience with my masseuse Anna who took good care of my thighs and shoulders that were all stiff, pleasant atmosphere and very clean and friendly
Lynn Lim
08:20 31 Mar 23
Tried the relaxing massage with few meridian points. Aunty Kim did the massage for me. She is very skillful and good. No hard selling. Can try her.
Philip chua
08:22 19 Mar 23
Therapist Ms. LiLi really give me very satisfied massage. she’s professional with fully experience to cure my needs . Manager Ms Lisa is caring and sincerity welcoming smile . Ms Lisa is professional with her sincere care for customers. Joyre Spa makes me feel like family and I’m happy and satisfaction with Joyre TCMEDI Spa🙏🙏 staff always bring company good company reputation and customers satisfaction. Joyre staff keep it up and good job 👍👍👍 TRUST with Confidence 🙏
Mark N
06:25 27 Jan 23
Kim is really good with her massage skills. 36 years of experience. highly recommend everyone to look for her. very hardworking and skilful. thank you Kim for the good massage
Simon Khung
08:09 19 Jan 23
Visit Joyre today for a facial and it was such a great experience! I really enjoy Dandan’s patience throughout the whole process while she will explain to me my face condition and why she suggested certain service for me. After everything done and I really see the difference on my skin. And most importantly I really feel so good after everything!
Debbie Ng
06:23 23 Dec 22
Auntie Kim served me today and she's very good in her treatment techniques in relieving my aches and pain. Highly recommended!
clover choy
11:15 06 Dec 22
Masseuse: Kim
Purely a review on the masseuse and disregarding many other factors. Auntie Kim is a 5 star treasure👍
She’s an expert! You don’t have to tell her anything and she knows exactly what to do and what you need. Absolutely wonderful.
Purely a review on the masseuse and disregarding many other factors. Auntie Kim is a 5 star treasure👍
She’s an expert! You don’t have to tell her anything and she knows exactly what to do and what you need. Absolutely wonderful.
PK S
12:46 08 Sep 24
Recommend Moon for her wonderful massage skills! Definitely helped in removing the knots in my shoulders.
Max S
08:27 29 Aug 24
My massage experience at the Vivo center was a complete disaster. ShuYan, the so-called massage therapist, was the worst I’ve ever encountered. She wasn’t doing anything close to a massage—just lazily applying oil and wasting time. It was a total rip-off, not worth a single cent. To make matters worse, the two women at reception, dressed in black coats, were completely useless. They were too busy watching reels to even pretend to care. Pathetic service all around.
Esther Choong
09:53 26 Aug 24
May was very knowledgeable and professional. Her strength during massage was adequate and she took the time to explain what effects I may observe from pressing different points of the body. She has a very motherly vibe and I really felt the improvement in my headaches and energy through the week after her massages. Gin was also very helpful during the sales process and was not pushy. I never knew I could enjoy TCM massage so much until I tried Joyre!
Kristabell Tai (Kristabell)
06:10 18 May 24
Had 2 packages purchase and each time the manager is very hard selling. The massage are fine but each time they deducted 2 sessions from my package telling me they doing something special (deep unblock massage or bone alignment). I am really very pissed with such unethical way of doing business. It is tarnishing the branding and name of TCM!!
Eirene
16:39 14 May 24
Had some back problems and decided to give this place a try. May was very patient and helped me to understand everything I wasn’t sure about. Had an overall great experience here.
Li Xing LIM
07:08 14 May 24
Good service from Li Bing and May. Li Bing provide good and clear explanation. Therapist May skill is awesome. Thanks both. Thumbs up👍
yrreh s
06:54 12 May 24
Moon is very experience. She provides good recommendation for the type of treatment during each visit.
Apurwa Agrawal
08:02 04 Nov 23
It was good experience. My therapist was Adah and she was very good and Tian did provide all the details about the service and the offers.
BeJ YL
11:19 29 Oct 23
On the whole, I am content with the treatment provided by the therapist. However, I must express my dissatisfaction with the attitude of the manager, who seems to be primarily responsible for sales efforts. Prior to my trial, I had read reviews where people spoke highly of the service and mentioned a lack of aggressive sales tactics. However, during my trial, they consistently pressured me to make a purchase, despite my repeated refusals. Regrettably, I eventually succumbed and made a purchase. During my second visit for a service, the manager continued to pressure me to buy a package, even though I still had two sessions remaining from my previous purchase. When I declined, her demeanor immediately soured. This experience has left me apprehensive about returning for the remaining two services, as I do not wish to endure such high-pressure sales tactics again.
Irene Tay
03:47 28 Oct 23
Very bad experience n feel like kena cheated. I paid $51.84 for 40min treatment. Website said first trial is $38.80 nett for 40min and i only realise that after I paid for the treatment itself.
When asked to press harder on particular point, the masseuse told cannot, that one need to pay more for the pain management treatment
When asked to press harder on particular point, the masseuse told cannot, that one need to pay more for the pain management treatment
Munirah Akhtar
09:26 15 Oct 23
Very good service, they tried some hard selling but gave up. However the service was great and they are truly good in the field. Will come back, though not in mood to get package but will be back for the back ache and pains.
TY Koh
02:06 03 Oct 23
I'm a customer from this branch and been here for many sessions before without complaint.
Had a session with my wife yesterday. Worst experience ever from the two therapist whom we never had before.
Firstly the manager/consultant told us that they gave us a supposedly more expensive massage than my existing package without telling or describing to us first. The session was very painful for both of us. Even after telling the therapist many times it was painful. I suggest they learn actual TCM methods rather than to inflict pain using the tool rather than using their own hands. Inflicting pain and telling us it was to rid body of toxins is a very foolish method. Of course it will feel better immediately after session as the body releases endorphins to counter the experience. One day after the experience both me and my wife can feel our necks and backs painful to touch respectively. Told the manager/consultant our experience on that day.
I'm ok with them trying to sell us all kinds of services to top up my existing balance but if they cannot even guarantee a simple proper massage then what's the point of purchasing more?
Had a session with my wife yesterday. Worst experience ever from the two therapist whom we never had before.
Firstly the manager/consultant told us that they gave us a supposedly more expensive massage than my existing package without telling or describing to us first. The session was very painful for both of us. Even after telling the therapist many times it was painful. I suggest they learn actual TCM methods rather than to inflict pain using the tool rather than using their own hands. Inflicting pain and telling us it was to rid body of toxins is a very foolish method. Of course it will feel better immediately after session as the body releases endorphins to counter the experience. One day after the experience both me and my wife can feel our necks and backs painful to touch respectively. Told the manager/consultant our experience on that day.
I'm ok with them trying to sell us all kinds of services to top up my existing balance but if they cannot even guarantee a simple proper massage then what's the point of purchasing more?
Yougang Lim
08:21 02 Oct 23
Wonderful experience here. The service and hospitalisation which the staff there provide is execellent, especially the customer service officer , Tian Ling, at the front reception. She served and registered me with an adorable smile and allowed me to wait for my appointment time at the front desk and served me their home-made herbal tea and titbits which was delicious. The manager there, Suky, was professional and knowledgeable. She was able to identify the parts where my body aches and introduced me to the relevant treatments which will suit me the most. After the treatment, I was revived and my body felt feather-light. Definitely will come again.
Toh Wei Siang
12:31 26 Sep 23
I am happy and satisfied with the services I received my massage therapist - Sis May. She is an experienced therapist and I feel really comfortable with her as she understands that what problems I faced with. Keep up the good work! Thank you for everything 🥰🥰👍👍👍✌️- 26/9/23
Yiying Wang
00:45 13 Sep 23
I’m a customer from raffles city branch. Went down to get last minute body massage yesterday after work. Service was excellent from branch manager Suzy and masseuse (didn’t get her name). Keep it up!
Ada Ang
01:38 11 Sep 23
I am happy and satisfied with the services I received from this outlet. My massage therapist is May; she is an experienced therapist and I feel really comfortable with her. I look forward to every massage session because I know that I will be feeling so much better after my session. Keep up the good work! Thank you for everything. 😊
Roslina Ahmat
08:38 07 Sep 23
Today. I was massage by May. She was a very experienced masseur therapist. She have passion in this line. She is very good in her skill. Very skillfull. 👍she is kind & polite. I am very very satisfied with her skillful work of massaging. Good job May. TksMMay
Livia Ge
21:00 16 Jul 23
Scam, didn’t tell you clearly which option you have chosen, picked the one for 38sg but turns to 68sg plus tax.
Henry Tan
13:26 12 Jul 23
I’ve tried many times for the tuina. Master Jing is very professional and relax my muscles a lot. Very recommend!
Agnes Wu
09:16 11 Jul 23
Saw their posters outside having promotion for 1st time customer for $10 or $38 (depending on type of services). I asked for a massage and was quoted $68 for 1 hour plus 1 hour free for trial. I offered to pay before treatment but consultant said that I should do the massage first. Anyway, when the massage was done, I was told the price is $168 (before gst) instead. I feel that this is a scam totally. How can you expect that a $168 massage be sold to a first time customer? All the advertisement outside is for cheaper service. Beware!
YL Cheong
04:34 02 Jul 23
Moon Zhang Yue has a very good knowledge of tui na. I find her very good with her massage and excellent at her skills. I highly recommend her.
TW Tan
04:34 02 Jul 23
We have been a regular patron with Joyre and have always found the treatment helpful. My regular therapist is Jing and she is skilful with her treatment. Highly recommended!
mattkwan91
11:14 16 Jun 23
Attended by Zhang Jing. Very skilled and professional. Very relaxing. Many years of muscle pain was relieved after few sessions.
Jessie Lee
12:05 11 Apr 23
Aurora is a very considerable and patient therapist. She did a good job and will not push customers to sign any package. Staff at this outlet are very friendly too.
Batty L
12:28 21 Mar 23
Si Si the therapist was great! Constantly checked in on pressure and attentively worked on the areas that were in pain.
Would recommend!
Would recommend!
Eileen Neo
09:35 14 Mar 23
The bojin facial was fantastic! It was very enjoyable to have all the tension points of the face released. Results are immediate — the face is immediately and visibly slimmer and lifted. After 2 days, the results are maintained. Great facial therapists who was very skilled and respected my choice of not engaging in small talk during the treatment. Highly recommend!
Pai
09:13 07 Feb 23
Various enjoyments including massage and spa. The staff here are Professional and nice. Big discount for pre-paid balance.
Muhd Khairi
12:18 27 Nov 22
Sisi and Jing are very friendly and accommodating during our trial gua sha massage! Thanks for making our first trip to a TCM massage a good one, terima kasih banyak banyak!!
Marge Goh
04:52 17 Nov 22
Enjoyed 1st time visit. Janet was very careful & understanding when I told her my painful spots. She's also very knowledgeable and I enjoyed her masaage very much. Will definitely come back for more massages! 👍
Ken Sim
11:43 07 Nov 22
I have had an awesome body treatment at Joyre VivoCity. My practitioner Zhang Jing skillfully eased off all my hard and sore muscles and nerve. Highly recommended treatment. Very friendly staff Suky and Si Si at the counter.
Chea Rui Xuan
09:44 11 Sep 22
Look out for Zhang Jing - she was dedicated and really personalised my massage to ensure that it was effective. She also gave tips on how to maintain health aside from doing treatments. Really recommend her.
Sophia Saw
05:57 25 Sep 24
Thank you Qi Qi for the very comfortable session! Feel so much better after the session
Gowtham Cena
12:03 22 Sep 24
Very very nice massage service by all the people in this center, especially QiQi has a magical hands! And the management is equally nice!!
Ninda F
13:45 21 Sep 24
I’ve been going into this place for over a year now and they generally have good therapists.
But I would specifically recommend Qiqi. She would understand the problem areas of your body without you even telling her. Recently I’ve been having a lot of back pain and generally fatigue body. And after being massaged and treated by her I came out feeling relaxed and much better.
But I would specifically recommend Qiqi. She would understand the problem areas of your body without you even telling her. Recently I’ve been having a lot of back pain and generally fatigue body. And after being massaged and treated by her I came out feeling relaxed and much better.
Heidi Sim
05:50 21 Sep 24
Currently I attached to messuer Qi Qi. I highly recommend If you prefer hard and strong massage.
Lee Zi Hui
12:31 17 Sep 24
I have been suffering from shoulder and neck pain for a long time. I tried to find several masters, but only Master Fang Min was very attentive. I feel relaxed every time I come here. The service is good and professional. It’s worth experiencing.
Yong Cheng Low
11:07 21 Apr 24
Linda is a very good massage therapist. She is very strong and on point on her body massage service. Do let her know which part of your body is sore so that she can fix it.
ANG STEVEN
05:38 06 Apr 24
The therapist very professional, take time and not rushing for facial service, very sincere willing to provide best service, share knowledgeable how to take care of maintain face, well communicate, friendly.
ZawMin Paing
02:03 22 Mar 24
Wang huimin is very professional and knowledge, This health store is really great. If you feeluncomfortable, just go and also good friendly.
Kai Lee Seah
04:01 15 Jan 24
Therapist Linda is professional and skilled. The facial and massage sessions are relaxing and refreshing. Thank you Linda!
Chu Guek Oun
08:54 11 Jan 24
Wang Hui Min she skiled professional and her healthcare knowledge really good.
Lim Theresa
06:11 11 Jan 24
Fang Min. He is superb in his therapy. Thumbs up for him. I would recommend people to get treatment from him.
Debbie - Yen Leng HOON
04:01 06 Nov 23
Wonderful service from Liu Xia, my father always look for her when doing his Tuina. Recommended.
Sharon Poh
05:22 04 Nov 23
Fang Min shifu is professional and experienced. I will make appointment with him wherever I having lower or knee cap pain and knee cap and after a few session my problem is improved.
Grace Sim
03:34 31 Oct 23
My therapy Linda is very professional, she has 4 years of experience. She has good hand skills and strength. She works quietly allowing me to rest. Recommend service but not pushy. Highly recommended her service.
Jackie
14:39 30 Oct 23
It’s been a great experience for me to get my massage with Fang Min for many years. He is skillful and knows how to target problem areas. The manager Xiao Fen is really nice and very helpful in providing health solutions.
Gowtham D
11:00 15 Oct 23
The massage was very good, Well experienced massagers LiJie, MingShu and Linda were the massagers in my last 3 sessions for me, they did a very good job. If you are looking for TCM, I suggest this place first
Ching Soon Kerk
09:22 14 Oct 23
Linda is very good therapist, good service and good skills! The manager xiaofen also very friendly
reila chang
10:16 13 Oct 23
Linda is very skilled and patience in the massages that she provided me with. Not too pushy as well.
Lim Li Wen
00:31 08 Oct 23
Enjoyed the treatments at Joyre. For me, Linda provide very detailed attention to my chronic pain areas.
Sujun Han
12:15 01 Oct 23
Very good experience for Tuina. The therapist Mingshu is well trained, plus the herbal bag is super comfy for neck relax. high recommended for Tuina therapy!
XY Chua
10:11 24 Sep 23
Linda provided her professional advise and massage at my acupunture point right to relief my pressure.
C F Chow
09:53 17 Sep 23
Very good service and very comfortable at West Mall here. Manager Xiaofen and Kelly are very professional, friendy, helpful and nice. Eunice, Fang Min, Mingshu's service are highly recommended for their skills in doing the facial and body treatment.😊
Guan Choon Ang
04:07 10 Sep 23
Excellent service level and professionalism provided by Linda, highly recommended
Quah Mary
04:49 02 Sep 23
Teacher Fangmin's technique is very powerful. After two treatments for me, it has improved my lumbar muscle strain for many years. It is really amazing 👍🏻 and patiently explaining it to customers
谭静馨
08:39 17 Jun 23
Winnie's technology is very good, the service attitude is very good, I am very satisfied with what I did 👍, I sincerely recommend people in need to go to West mall for health care, the staff here are very friendly, and the service is first-class
Junerti Hassan basuki
05:22 16 Jun 23
I’m happy and satified with the service treated by Eunice for facial. Same as massage service treated by Winnie.
Chao Hong Yeo
05:36 09 Jun 23
Good experience here and was served by Winnie. She was able to relief the neckaches due to lack of sleep. Recommended!
Chai Chin Ang
08:41 28 May 23
Having neck and pain for sometime. Feel much better after massage and minor chiropractic therapy from teacher Fang Min. He is skill full, friendly and provide suitable advice.
Lena Stephanie
11:33 23 May 23
I want to take this opportunity to express my sincere appreciation for Winnie, my therapist at Joyre, West Mall. Her expertise, warmth, and professionalism shine through in the genuine and exceptional care she provides for her clients' well-being. TCM sessions with her are not only incredibly relaxing but also offer much-needed relief from the neck and shoulder pain I experience due to long hours spent working in front of a computer. I have absolutely no hesitation in wholeheartedly recommending Winnie to anyone considering TCM massages at Joyre, West Mall.
Eric Tay
07:55 21 May 23
Xiao Xiao comes to me as a friendly and approachable person. During the eye therapy sessions, she is detailed and attentive and will also provide useful advice based on her experience.
Chonachonz Torres
10:23 20 May 23
MingShu, thank you for the amazing massage. I felt comfortable for the entire hour and so relaxed after. It was so nice to have this type of service after a very tiring and stressful week. Thank you again for the great service.
qotheart
06:07 19 Mar 23
Absolutely love their concept of combining TCM with modern spa treatments. Have tried many of their different services and have never been disappointed. Of all the various services that I would randomly go to, am a regular there for facial - do look for facial therapist Eunice, you will be impressed with her skills. Staff there are also friendly and not pushy to sell packages.
Kc Ho
10:32 03 Mar 23
Linda from this outlet is a great masseur. Managed to loosen my tight knots with her skillful experience. Lucky to meet her
Celine Lim Yin
04:27 20 Feb 23
Visited this place few times. I would highly recommend Linda.
She is a very friendly, professional and highly skilled.
One of the best body therapies in Singapore.
She is a very friendly, professional and highly skilled.
One of the best body therapies in Singapore.
R S
04:45 03 Jan 23
The therapists are very good. Very gentle on the face and provides pleasant service. Special thanks to Ms Xiao Xiao (Westmall) and Ms Jiahing (Novena).
Koh chinmong,Brian
07:12 10 Dec 22
Mr Fang is a very skilful Tuina Therapist n he’s very sincere in wanting to help his clients alleviate the pain problems . Highly recommended ! The customer service staffs are also very friendly n helpful …
Gee Tee
05:57 04 Dec 22
First time trying something new compared to the normal TCM. I would like to recommend Catsey for her patience and vast knowledge which really relieved my issues substantially on the first session.
Its not easy to find such place whereby Managers themselves are also willingly serving the customers. Can definitely attest that she always puts her customers/patients as utmost priority, making sure that they do not leave unhappy or empty-handed.
Its not easy to find such place whereby Managers themselves are also willingly serving the customers. Can definitely attest that she always puts her customers/patients as utmost priority, making sure that they do not leave unhappy or empty-handed.
Husnul Khotimah
12:50 24 Sep 24
I had an amazing experience massage with Joyce at Jurong Point Syoujin. I can fell her sincere to go Xtra mile to help the painon my left shoulder. Applying her skillful passion, I can lift my arm without any hesitation or pain almost immediately. I really appreciate Joyce kindness touch in healing therapy. Thankyou so much with abundant Blessings for
Joyce!
Joyce!
Tan Meng Kuan
05:00 23 Sep 24
Helen has good tuina skills and willing to share good health information
BAOYAN JI
12:39 09 Jun 24
Sister Liu Xia is very nice and very skilled. She felt very relaxed after her face and body were done. Five-star praise.
Janet Zhang
08:16 09 Jun 24
Angel's service is very good, his skills are also very good, and his attitude is warm.
chin long
02:53 08 Feb 24
The environment is elegant and the masseur is very skilled and solved my pain points! 👍
May Thuzar
04:48 01 Feb 24
The massage is so shiok and the desserts that they served is very delicious. Great service, Definitely will come back. Thank you Joyre.
MeeMee Low
07:43 03 Nov 23
Therapist was extremely patient and good at her job. Very satisfied with her service. Overall the service at this outlet is excellent
Anginn May
09:17 21 Oct 23
Very good facial service from Jia Jia. My skin felt very smooth and cleansed after treatment. The face massage was also excellent.
lise jd
11:45 07 Oct 23
shuyan is the best, the service is very good and the environment is beautiful!
Helen_051188@hotmail.com Ng051188
04:57 27 Sep 23
I have been here so many times, and Alice is my favorite. After her massage, I felt very comfortable all over. Really grateful to her.
Xiying Cui
10:41 23 Sep 23
Angel's service attitude is very good, her massage skills are very good and the environment is good
Kelly Lang
05:29 23 Sep 23
After a long time, I finally made time for a massage.
This time I also met a masseur who was extremely skilled
Sincerely, highly recommend masseuse Alice Yao
I’ll appoint her next time 👍🏼👍🏼👍🏼
There are also healthy desserts after the massage 😋
This time I also met a masseur who was extremely skilled
Sincerely, highly recommend masseuse Alice Yao
I’ll appoint her next time 👍🏼👍🏼👍🏼
There are also healthy desserts after the massage 😋
Yeo Chor lee
05:50 18 Sep 23
Quan Li has very caring in the massage provided with constant asking of how was the strength and if the strength is too much. Overall the service provided was very good
Johnny Toong
09:09 08 Sep 23
Haie is very professional and good at what she do. Jacquelyn is very friendly
代鑫
07:58 28 Aug 23
It’s the first time I feel Hai’e’s technique today, it’s very good, and he’s also very nice and talkative
Xiaolin Qian
12:54 27 Aug 23
The service is very good. It is very helpful for my back pain and shoulders pain.
Freddy Lee
06:15 27 Aug 23
Very good service from Liu Xia. Ease all the tension from my body after the session.
SIEW HOON TIONG
04:39 12 Aug 23
Wang Qi is so so good and experienced. Very detailed when giving therapic full body massage. I really feel so much better after her skilful TCM massage. Highly recommended 👍🏼
Tan Hui Xing
10:40 09 Aug 23
Enjoyed the experience and like that there was no hard selling by the staff. Great job by Jia jia who was very professional and skillful
Estrella Beauty
05:30 06 Aug 23
Good service and massage treatments helps to relief pain. Tried their womb treatment for women and it was very comfortable and warms the wombs. Massage done by xu ying and manager Rainbow was very nice and friendly. Highly recommended..
Qu Kongpong
11:46 28 Jul 23
Great facial service done by Jia Jia… remembered my request and avoid the neck area that is unwell. Will come again to support..
Joanne Tung
11:37 08 May 23
Ping Ping is a very good and patience therapist, Esther also not bad. Between their facial shop Wang Qi very good make my face look bright and young. Ms Lynn @ Jurong Point branch very friendly, match the good package for me😃😃😃
Rakhi Mahbuba
13:04 01 Apr 23
Liuxia was an excellent massage therapist. I did the meridian massage and she knew exactly what she was doing. Helped me get rid of my muscle tensions, back pain and leg pain. Her head massage was amazing.
Probably the best TCM I have had.
Probably the best TCM I have had.
MIN
17:09 07 Mar 23
My first session was slightly below average at most. It felt rushed through. I was reluctant to sign the package but they give deep discount when you sign package so I decided to try more of their service since my husband said his beautician was not bad. But everything when downhill after.
They have very inconsistent policy - before I pay for the package, they say I could do the treatments on separate occasions (eg, eye treatment and/or regular facial and/or a some blue light treatment). When I called to book, they said the treatments should be done together. And when I wanted to do all treatments before my wedding, they said they couldn’t accommodate. I’m already confused at this point. Nevertheless, my usual beautician said she would rush the treatments for me which I’m not very happy about for the compromised quality as it was not what was agreed upon.
Whatever they said or you said doesn’t matter. Because I clearly requested for my husband’s beautician over the phone before I came for my second appointment but I was handled with the same beautician… Which are not skilled at all… Left with damaged skin before my wedding day when the PRC beautician forcibly popped a pimple because I trusted her professionalism when she says she can “make it smaller”. I have yet to raise this issue to them. It was nightmare for me as I’d conscientiously tried to improve my appearance for my big day to be ruined by her because I thought that she know better.
Lastly, my husband was consistently coerced to pay more money when he come back for his remaining package. Knowing my husband, he’s usually easily convinced. It was quite a substantial amount for that 1 session that he paid ON TOP OF the existing packages that he already has. And he told me the beautician kept doing her sales pitch when the treatment is ongoing. I hated this the most as I thought facial are meant to be relaxing and not the time you pitch your packages. I felt upset that he has to go through these. I can sense that they took advantage of him being a nice and soft person and disregarded his experience. His skin is not visibly better after the facial. I have been to a a few facials to be able to differentiate a skilled and meticulous beautician.
I would not recommend anyone to this place.
They have very inconsistent policy - before I pay for the package, they say I could do the treatments on separate occasions (eg, eye treatment and/or regular facial and/or a some blue light treatment). When I called to book, they said the treatments should be done together. And when I wanted to do all treatments before my wedding, they said they couldn’t accommodate. I’m already confused at this point. Nevertheless, my usual beautician said she would rush the treatments for me which I’m not very happy about for the compromised quality as it was not what was agreed upon.
Whatever they said or you said doesn’t matter. Because I clearly requested for my husband’s beautician over the phone before I came for my second appointment but I was handled with the same beautician… Which are not skilled at all… Left with damaged skin before my wedding day when the PRC beautician forcibly popped a pimple because I trusted her professionalism when she says she can “make it smaller”. I have yet to raise this issue to them. It was nightmare for me as I’d conscientiously tried to improve my appearance for my big day to be ruined by her because I thought that she know better.
Lastly, my husband was consistently coerced to pay more money when he come back for his remaining package. Knowing my husband, he’s usually easily convinced. It was quite a substantial amount for that 1 session that he paid ON TOP OF the existing packages that he already has. And he told me the beautician kept doing her sales pitch when the treatment is ongoing. I hated this the most as I thought facial are meant to be relaxing and not the time you pitch your packages. I felt upset that he has to go through these. I can sense that they took advantage of him being a nice and soft person and disregarded his experience. His skin is not visibly better after the facial. I have been to a a few facials to be able to differentiate a skilled and meticulous beautician.
I would not recommend anyone to this place.
Jenny Chen Yu Ye
09:39 21 Feb 23
Great service from joyre skincare. Love the service of Kam Fong and Rainbow. Know them through Facebook live of Daniel's recommendations and they are indeed very good in their facial bojin service... The staff Kam fong here explained to me how the facial will help me in my face blood circulation and the store is well decorated. I fallen asleep and snored as their facial service is too wonderful... Thumbs up!!!😁😁😁🤪🤪🤪 Rainbow the consultant is also very patient with me and help me in answering the questions that I needed to know!! Will re-visit again!!😁😁
Pal Ler
08:08 20 Feb 23
jia jia is patience n meticulous in her services, u will feel comfort at ease.
I'm looking forward for my next treatment w her.
And she always provide her true feedback on my skin care
I'm looking forward for my next treatment w her.
And she always provide her true feedback on my skin care
Genna Leong
08:44 31 Jan 23
I would like to share my amazing experience with my therapist Joyce Goh in jurong point branch. I have been to many massage centre and she is very experience, skillful and very knowledgeable on her massage skill and body structure. She listens to your body and knows how to treat your area of pain which is the whole point to visit. Worth the time and money invested.
Ermarita Ermarita
01:01 19 Dec 22
The therapist is good, however she needs to shut up not selling when massaging the client. We need to rest not to be pushed for sale. The sales person don't do hard and pressure selling. This will be my last package signed & hopefully will not be harrassed anymore thank you. Kindly advise therapist to practice hygiene,wash their hands after blowing her nose before touching the guests again - is so gross 🤢 but her skill is good in Chinese Meridien massage.
Qiaoqin Huang
08:08 01 Aug 24
Lingling, who helps me with my care, is very good in both workmanship and service. I have to go to her every time.
Angeline K
15:08 03 Jun 24
Feng Qing is a highly skilled and knowledgeable masseuse who is able to fine tune the massage to my needs, all while being very warm but professional. I always walk away from her massages feeling rejuvenated and restored. I'm glad I've found a masseuse I can trust and rely on in a comfortable setting at Joyre. Thank you for the great service, highly recommend.
朱佩君
02:21 22 Apr 24
FengQin is friendly and professional. I have been visiting her for a year for post natal massage as well as for relieving frozen shoulders. I always come out feeling relieved from the pain.
SAM SEE
03:41 15 Apr 24
Yesterday, my shoulders, neck and legs were very sore, so I went for a meridian massage. The masseur Lingling was very kind and her techniques were very professional. She helped me solve my problem. I feel very relaxed today. Strongly recommend Lingling
Marie Chia
05:58 17 Dec 23
Was satisfied with the service by florence, genie and ula, they were attentive to our needs and were sincere throughout the whole therapy process, def worth a visit.
alice saw
14:46 15 Dec 23
Went for their bojin eye trial, beautician is good but the consultant try to sell package to me which I reject before start of the treatment, after the treatment ask me sit in a room with tea and infra red for legs and keep push package to me.i told her I need to ask my husband 1st before I buy any package then she comment "har, use own money also need to ask husband ah? I no need" I replied "I check my husband savings and he check my savings, to prevent we overspend, move over I have other package with another salon, u got any problem with tat?" Then she keep quiet and I told her "everyone relationship is different, right?" Then I told her need to rush pick my daughter then she still push until I get my bag and stand back. Definitely no respect, won't go back again, thanks but no thanks. The 2 star is for the beautician ONLY.
surya nallathambi
05:46 01 Oct 23
Win win. Her service was good and traditional TCM for back recovery.
Esmonde Tan
04:27 28 May 23
Win win is a solid therapist. Not only does she really know what to press and so, she will explain it to you in a Simple to understand way as well. Most importantly, she recognizes her customers and can remember the small details too even if you don’t visit for a while.
Reena Jiyong
08:26 25 May 23
Went there for facial bought one package. After almost finishing the package (last 2-3 sessions), the company structure changed and a TCM person was doing my face (usual person doing my face resigned) Keep hard sell TCM services and didn't even do much for the facial portion, my pores was still clogged after.... the TCM ppl didnt know how to do facial just anyhow do. End up just to use finish the package (not refundable) I just do gua cha instead.... On my last day, they keep me in the room, keep hard sell til I run out of the room.
Sng Shaun
02:48 27 Apr 23
Big shout out for Win Win! She manages to feel where the root of the pain is and addresses it!
jani Jayan202
06:13 23 Apr 23
Win Win gave excellent body massage. Nice and responsive service from office staff
Lim Rae-En
14:20 13 Oct 22
My 4th visit to Joyre @ NEX, i have seen tremendous improvement on my complexion. I am always very concerned about my dull and dehydrated face with many mrt lines. I went to many beauty salons hoping to revitalize my youth but the results were always so disappointing. I am extremely thankful to have found my facial therapist Linda Wang (NEX outlet) whom did a great transformation on my complexion today. My face tone has lightened and brightened (abit rosy too) I am confident to step out of the house with very light or no makeup now. Her every stroke of 手针刀 和拨筋are so precise and comfortable, with tightening effects. After every session, I am always very excited to look into the mirror as it’s always super satisfying! I see vast improvement just over the period of 2 months. (Visit every fortnightly). Kudos to Linda Wang for making me 美美的and Joyre for being welcoming always.
Mr Yang
12:46 02 Jun 22
Crystal n her team staff in Joyre Nex SkinCare provide excellent service for our facial n massage ! All staff are very professional with very good skills n knowledge too! Kudos to the team! Will recommend anyone who is looking for your TCM services or Skin Care consultation 👍 👍 👍
左恩Joanne
10:58 02 Jun 22
I like the beautician who served me, named Miyya. She is very cheerful & skilful, she always know what treatment is good for my skin, and now my skin looks better & healthier. Thank you so much for your help so far, I highly recommend her if anyone is finding a good and responsible beautician👍🏻👍🏻👍🏻👍🏻. Last but not least, she is not the hard sell people like others 😜🥰 that’s why I like her the most 😍
Eunice Kueh
08:57 02 Jun 22
I have been visiting Joyre Skincare for almost a year. And I always go to this beautician, Miya. She is professional and not pushy with products. She has always recommend proper and good advice on how to maintain the hydration of my skin especially in this humid weather. I would definitely recommend her to everyone.
Shannon
08:38 11 Sep 24
I just had a prenatal herbal legs treatment with Catsey & Cathy (Branch manager from Baoma Parkway). I am 18 weeks pregnant. It was the best massage of my life. So impressed, thank you so much!
irwan mohamed guntor
04:51 01 Aug 24
Great session by Catsey cathy, did TCM moxibustion cupping treatment. Felt lighter after the session. Did at the branch at Baoma parkway parade
Lee K H
09:57 22 Jul 24
I was happy with manager Catsey and Cathy from BAOMA,parkway.I did TCM moxibustion treatment stomach and kidney part and Japanese bone legs correction therapy .It is a second ground package ,now I felt body and legs lighter and energy and feel warm .They are professional and experienced and qualified specialists in health matters.Thanks you and recommend .
Hwee Koon Chiam
01:28 19 Jul 24
I was treated by Cathy and Catsey , Parkway outlet for the TCM pain accupTherapy stomach mox (herbal) treatment. It made my stomachache go away and my tummy and back feels warm and my aching from my neck to my foot dissipated slowly. It is a 3 times treatment. Today is the second and my stiff neck cleared after the first. Today, my tummy feels warmer. Highly recommend 👍.
post 3 days review: it does cause a little bit more bowel movements and cramps due to better blood circulation.
post 3 days review: it does cause a little bit more bowel movements and cramps due to better blood circulation.
Julian Wee
10:22 12 Jul 24
Highly recommend anyone seeking pain relief treatment. Cathy & Catsey are very experience and qualified specialist in health matters. Had 3 treatment sessions and I felt improvement after each session and has now fully recovered.
jinghan liu
22:15 11 Jul 24
That’s really professional and relax. Nice! Teacher Cathy Catsey is very professional👍🏻
J L
11:44 11 Jul 24
Avoid this BaoMa outlet @ Parkway Parade for their shady selling practices.
I signed up on FB for a $28.80 prenatal massage trial promotion, after which they contacted me to arrange an appointment.
Upon reaching there today, the branch manager brought me to the room to upsell many other services (which was confusing to me as hard selling normally occurred *after* a trial). She said that Baoma and Joyre/Syoujin are related and since I was a previous customer of Joyre, I was ineligible for the trial promotion. And I need to pay at least $88 for the prenatal massage.
That caught me by surprise as I wasn’t aware of their relation, and asked “if so, why did you still contact me, and ask me to come down to your physical outlet…just to tell me this?” I pressed this question twice. I felt trapped and that I had just wasted my time travelling all the way down to Parkway Parade.
Sensing that I was about to walk away, she deflected and said she can still give me the promotional price nonetheless. However, she cut the trial down from the usual 60 minutes to 30 minutes.
It’s a pity as I actually enjoyed the prenatal massage done by the therapist. The massage was good, but I am hesitant to come back due to their shady selling practices.
I signed up on FB for a $28.80 prenatal massage trial promotion, after which they contacted me to arrange an appointment.
Upon reaching there today, the branch manager brought me to the room to upsell many other services (which was confusing to me as hard selling normally occurred *after* a trial). She said that Baoma and Joyre/Syoujin are related and since I was a previous customer of Joyre, I was ineligible for the trial promotion. And I need to pay at least $88 for the prenatal massage.
That caught me by surprise as I wasn’t aware of their relation, and asked “if so, why did you still contact me, and ask me to come down to your physical outlet…just to tell me this?” I pressed this question twice. I felt trapped and that I had just wasted my time travelling all the way down to Parkway Parade.
Sensing that I was about to walk away, she deflected and said she can still give me the promotional price nonetheless. However, she cut the trial down from the usual 60 minutes to 30 minutes.
It’s a pity as I actually enjoyed the prenatal massage done by the therapist. The massage was good, but I am hesitant to come back due to their shady selling practices.
Enna
07:48 09 Jul 24
I had a post natal hip moxi treatment here. The treatments with Cathy and Catsey were super pleasant. They were very professional and understanding. Overall, I'll recommend Baoma for post natal treatment and strongly recommend Cathy and Catsey!
Sher Lyn
04:11 07 Jul 24
Cathy and Catsey are super helpful, friendly and professional in their service for prenatal massage. Provided me many practical advice and tips especially for first-time mom.
Soon Ying
08:43 28 Feb 24
Cathy and Catsey (branch manager).
Today i tried their TCM prenatal massage and it was comfortable
Today i tried their TCM prenatal massage and it was comfortable
Jinseop Shin
05:10 27 Feb 24
Today, I had the pleasure of experiencing TCM moxibustion kidney treatment at Cathy and Catsey's branch. From the moment I stepped in, I was warmly greeted by Catsey, the branch manager, whose kindness and professionalism set the tone for the entire visit. The treatment itself was truly transformative – I could feel a positive change in my body almost immediately. Cathy's expertise and gentle approach made the session incredibly effective and soothing. I left feeling rejuvenated and with a newfound sense of well-being. I highly recommend Cathy and Catsey's branch for anyone seeking holistic healthcare solutions. Thank you for such a wonderful experience!
Carole Hung
12:01 25 Jan 24
Cathy and Catsey from Baoma Parkway outlet. I did kidney moxibustion and herbal mask, Japanese pelvic correction and magnetic treatment. I feel much more relaxed and lightened after the treatment! Recommended!
David Tan
05:27 25 Jan 24
I did the frozen shoulder moxibustion with the parkway branch,
Catsey and Cathy (Branch Manager) were my assigned therapists.
They were very professional and knowledgeable. They knew exactly how to treat the issue. After only 2 sessions, my shoulder is a whole lot better and mobile. The neck is no longer stiff. I would recommend them for anyone with similar complaints.
Catsey and Cathy (Branch Manager) were my assigned therapists.
They were very professional and knowledgeable. They knew exactly how to treat the issue. After only 2 sessions, my shoulder is a whole lot better and mobile. The neck is no longer stiff. I would recommend them for anyone with similar complaints.
Kartinah Karim
07:27 17 Jan 24
Cathy and Catsey (Branch manager) from BaoMa Parkway outlet,I trial gallbladders detoxifican frozen shoulder treatment, Felt so light and relaxed after that.
hazel harun
12:10 23 Oct 23
Catsey n Cathy (branch manager), very very professional and friendly. I did the moxicup leg treatment @ Baoma was definitely helpful… felt really light!!! Recommended….
Wong Irene
09:15 23 Oct 23
Cathy and Catsey(branch manager) from baoma outlet,today I trial kidney moxi cup trt ,after I tried, saw slight improvement. Hence, decided to sign up again & support both of them. Reason being they are friendly and super nice & display professionally in their scope of work.
Anna Sim
10:08 10 Oct 23
Catsey n Cathy(branch manager)@bao ma, tcm moxibustion breast treatment & tcm moxibustion spleen n stomach treatment - excellent professional n friendly services. Very good experience after many years.
Mimi Kotecha
06:15 09 Oct 23
When I saw Cathy at Parkway Parade my frozen shoulder was very painful. After 3 TCM massage treatment I am able to raise my arm and rotate it without pain. I am extremely pleased with the service provided and Cathy was so competent and friendly. I fully recommend this company.
Jeffrey Lim
11:09 07 Oct 23
Thks Cathy and Catsey ((Branch Manager) for the Maxibustion Rejuvenate Face Treatment! Feel so great!
Janne Goh
10:21 04 Oct 23
Very detail in explanation. I enjoy my first time pre natal massage and TCM leg massage at bao ma parkway parade. Cathy and Catsy (branch manager) service was good
Qing liang Pang
08:50 25 Sep 23
Great service provided by Cathy and Catsy (branch manager) at parkway parade branch. The TCM Stomach treatment was done and explain thoroughly. Overall very good!
Grace Hechanova
09:46 10 Sep 23
Cathy(branch manager)
From baoma outlet I trial kidney moxicuptrt
I feel better now on my waist and. Shoulder
From baoma outlet I trial kidney moxicuptrt
I feel better now on my waist and. Shoulder
Noor Eiza Mohd Sharif
07:27 09 Sep 23
Catsey and Cathy (Branch Manager) from Baoma Outlet Parkway. I trial kidney and eyes moxibustion treatment, i feel that my body is lighter and upspirited. I will come back for future treatment as it is very effective.
Azlan Tarmuji
11:46 06 Sep 23
This is my first time trying for my daughter on TCM kid massage and cough with Cathy and Catsey. They are friendly and not pushy about the situation. Thank you I will definitely come back!
Maggie Chai PC @ Yahoo.com Chai
10:51 06 Sep 23
Branch manager Cathy and Catsey did the breast moxibustion treatment, l felt great and relaxing all round my entire body system
Marc Gomes
12:00 04 Sep 23
Branch manager Cathy and Casty did the Moxibustion Rejuvenate Fave treatment.Thank you it made me feel good.
Kai T
09:34 20 Aug 23
Tried my first pre natal massage with hot stones treatment. Branch managers Cathy & Catsy were super attentive and skilful. Left feeling refreshed and light. Thank you!
Rosvinder Kaur
10:53 17 Aug 23
Catsey and Cathy, branch manager. Did the TCM heat treatment and Modi us took kidney. It was fabulous! Must try! 🙂
Zayden Arsh
06:41 15 Aug 23
Catsey and Cathy branch Maneger from baoma outlet,today I trial moxibustion kidney trt ,I felt legs lighter and comfortable,I love them twins girl,They are very kindly and friendly and professional help me waist and legs problem, and they know how to convinced me with thier good service and products .
thanks good job 👏
thanks good job 👏
Joi Lee
07:01 10 Aug 23
Did prenatal hotstone as well as herbal moxibustion treatment. Service by Catsey and Cathy was excellent and they addressed all my concerned areas. Thank you!
Choon Wee Ng
03:22 06 Aug 23
Cathy (branch manager) from BaoMa outlet recommended kidney moxicup treatment and I felt a great improvement after the treatment.
일린
11:10 18 Jul 23
Cathy and catsey (branch manager) from BaoMa outlet they both are kind and friendly and helped me with postnatal pelvic floor recovery and TCM accupture kidney moxibustion treatment i feel great after the treatment makes my body feel lighter.
Ryon Chan
07:31 08 Jul 23
Very excellent treatment from Calsey & Cathy ( branch managers ) at Bao Ma Parkway
Did the moxi cup leg & kidney Treatment. Its was very therapeutic & relief. Felt rejuvenated after the treatment.
Very recommended. Both a very professional and able to diagnosed your issue immediately and proceed the treatment precisely.
Did the moxi cup leg & kidney Treatment. Its was very therapeutic & relief. Felt rejuvenated after the treatment.
Very recommended. Both a very professional and able to diagnosed your issue immediately and proceed the treatment precisely.
Jasmine Ang
02:53 05 Jul 23
Great service received from Cathy and Catsy ( branch managers ) at Parkway Parade branch. Did a TCM massage with focus treatment on kidney/ moxibustion accup treatment and it feels awesome! With just 1 time and can feel different in sleep that day. Will visit again if needed thank u
Vh Roid
05:02 02 Jul 23
Bought a prenatal hot stone lump massage package with them and really enjoyed my massage every week. Cathy and Catsey (Branch Manager at Parkway Parade) is really very professional in terms of sales and treatment. Can’t wait to come back for my post natal massage with them.
Thank you
Thank you
Brandon Chong
03:25 21 Jun 23
(Branch manager) Today I did Japanese pelvic correction and it was really good and helped alot. Cathy and catsey provided great service
steham
13:32 20 May 23
Wow! This place is super awesome. I did the Moxibustion massage and felt amazing. It was very good pressure and she also gave my shoulder and neck the attention it needed. 😊 It's in the Parkway Outlet Mall on the 3rd floor. Thank you so much Cathy and Catsey.
Lamnet07
06:39 18 May 23
Went to the Parkway outlet for a shoulder/arm joint pain. Cathy (branch manager) and Casey attending to me were very patient explaining the various packages. Excellent professional and friendly service despite opting only for a basic treatment.
Geeta
06:35 04 May 23
Today was my 2nd experience with Therapist Cathy. My 1st experience was my Bojin facial. Immediately I could tell that she was very knowledgeable of the meridian points and was very skillful. After my facial, I booked for a massage session with her. As I have plenty knots due to tight muscles, Cathy immediately hit the right spots. I've done many massages and I have to say Cathy is the best TCM therapist I have come across.
Both Cathy and the other therapist who was present Catsey were able to clearly advise me on the treatment I needed to heal and be pain free. A 5 star experience.
Both Cathy and the other therapist who was present Catsey were able to clearly advise me on the treatment I needed to heal and be pain free. A 5 star experience.
Bhawani Bala
07:46 24 Apr 23
Both Cathy and Catsey provided excellent service. They were very informative, help explain my skin condition and advised appropriate treatment and care. They were friendly and I had a good experience.
Shirley Tan
08:20 15 Apr 23
Calsey & Cathy Tan were very friendly & helpful. TCM Moxibustion Leg & Neck Pain Theropy Accp was recommended to treat my long time problem. With in 1 treatment, can feel a great relief. Can give a try at BaoMa outlet.
Khadijah Mulyani
07:27 13 Apr 23
Incharge : Catsey
Did IDPL light facial therapy today, also the bubble treatment. She has served me very well. Very patient and nice. Will always go back to her again. Thank you Catsey❤️
Did IDPL light facial therapy today, also the bubble treatment. She has served me very well. Very patient and nice. Will always go back to her again. Thank you Catsey❤️
Richa Anand
05:24 09 Mar 23
Ms. Cathy, The Branch manager at Parkway parade Bai Ma centre is awesome. She is very helpful and friendly. She also suggested me some improvement areas which I intend to take up. The service is beyond my expectations. Thank you!
SANJAY SHAH
05:23 12 Feb 23
Cathy Tan. branch Manager for Baoma outlet massage at Parkway parade was very good and explained different massage treatment , she was very professional and knew the therapy . She gave us a glimpse of Moxibustion treatment which helps in kidney functioning .
I recommend there massage treatment if you are staying in around Marine Parade .
I recommend there massage treatment if you are staying in around Marine Parade .