Privacy Policy

This page is published at 28 Nov 2020, 12:48pm

This Privacy Policy (“Policy”) sets out the basis which Joyre TCMedi Spa (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to all personal data that you may provide to us and the personal data we hold about you, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes. By providing us with your personal data or by accessing, using or viewing this website or any mobile or web-based applications or any of its services, functions or contents (including transmitting, caching or storing of any such personal data), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy. If you do not agree, please cease use of this website and/or service(s) and DO NOT provide any personal data to us.

As used in this Policy:

Customer” (“you”, “your”), refers to an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into an agreement with us for the supply of any goods or services by us.

Personal Data

Personal data is information that can be used to uniquely identify or contact a single person.
Personal information refers to all and any information relating to you (including, but not limited to your name, contact number, email address and mailing address) obtained by us via your access to or use of this website.

Information Collected

Personal data is information that can be used to uniquely identify or contact a single person. Personal information refers to all and any information relating to you (including, but not limited to your name, contact number, email address and mailing address) obtained by us via your access to or use of this website.

Depending on the nature of your interaction with us (when you use our website, any service we provide or in your interaction with us), some examples of personal data which we may collect from you include-

  1. Data provided by you via this website, over the phone, by email, or in person when you meet our staff or representatives:
    • your contact information, including your (first and last) name, identification information such as your NRIC number, contact information such as your (billing and/or delivery) address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
    • if you have created a profile or account, the preferences and interests stored in such profile or account; and if you have contacted customer service, the details of this contact and the contact history.

Joyre TCMedi Spa automatically gathers certain information about the use of the Site, such as how frequently some Sites are visited and/or features used through the use of cookies, web beacons and other technologies. Most browsers have a function to decline cookies or notifying you that cookie has been placed. However, cookies are essential to access our entire Site.

In addition, we may also collect certain information about your computer hardware and software. This information may include: your IP address, browser type, domain names, access times and referring website addresses. Technologies used in this Site, has enable us to enhance your browsing experience and to provide aggregate non-personally identifiable information about the use of the Site to us.

Use of Personal Information

We may collect and use your personal data for any or all of the following purposes:

  • performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
    verifying your identity;
  • responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
    managing your relationship with us;
  • processing payment or credit transactions;
  • sending you marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
  • complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  • any other purposes for which you have provided the information;
  • transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
  • any other incidental business purposes related to or in connection with the above.

We will not share or disclose your information to anyone except as described in this Privacy Policy.

Joyre TCMedi Spa reserves the rights to access and/or disclose your personal information under the circumstances to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect Joyre TCMedi Spa rights or the rights of our customers and others, to prevent harms to person or property, to fight fraud and credit risk reduction.

Storage of Data

We adopt encrypted SSL technology, ensuring the safety of the personal information we collect from the Site users. We strive in protecting your personal information at all cost but we are unable to guarantee the security of your data transmitted to our site; any transmission is at your own risk. We can only assure you that we use the best third party security features and adopt strict procedures to prevent unauthorised access to your personal information.

Personal information of our customers will be kept in our internal database with the strictest standard of security and confidentiality to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. Personal information from our customer will be kept in designated storage area at our outlets accessible only by our authorised employees.

Access to, Updating, and Non-Use of Your Personal Information

Subject to the exceptions referred to in section 21(2) of PDPA, you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email here. We may make a small charge for this service.

We want to ensure that your Personal Information is accurate and up to date. If any of the information that you have provided to Joyre TCMedi Spa changes, for example if you change your email address, name or contact number, please let us know the correct details by sending an email here. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

You have the right to ask us not to collect, use, process, or disclose your Personal Information in any of the manner described herein. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can give us notice of your intention to halt the collection, use, processing, or disclosure of your Personal Information at any time by contacting us here.

Changes To The Statement

If we decide to amend certain statement of our Privacy Policy for Joyre TCMedi Spa and the Site, we will post the revised Privacy Policy so that our users will be well-informed about what information we gather, how your information may be use and circumstances where we may disclose your information. Your continued use of the site indicates your consent to the Privacy Policy posted.

Contact Information

If you have any questions and/or feedback about this Privacy Policy or you believed that has not adhered to this Privacy Policy, please contact us at